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customer service suspension policy

Posts: 2
Registered: ‎08-23-2014

customer service suspension policy

Message 1 of 4

Had an account 12 months.I pay 325.00$ on 7/22/14<br>On 8/8/14 my services are suspended due to a 76.78$ balance.<br>I paid my bill in full.<br>I canceled my premium channels right after,<br>I will NEVER order any movies that I used to very frequently.<br>I will down grade to the lowest package asap. Once my contract is up I will not ever return. I posted this everywhere I could for as many to see.<br>Tell me Verizon, Do u really think that 77$ u wanted so bad was worth the loss of money u will now endure on behalf of my account??<br>I'm thinking no! Perhaps u should of thought beyond ur Greed!

Posts: 2
Registered: ‎08-23-2014

Re: customer service suspension policy

Message 2 of 4
O and by the way when I ask for a manager its seriously bad business to tell me the only way I can speak with one no matter what is to wait for a call back. That's just insult to injury.
Moderator Moderator
Posts: 10,948
Registered: ‎03-18-2013

Re: customer service suspension policy

Message 3 of 4

Hi drp102799,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,208
Registered: ‎04-10-2013

Re: customer service suspension policy

Message 4 of 4

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.


If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.



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