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didn't receive my refund of deposit

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rah_ul02
Contributor
Contributor
Posts: 2
Registered: ‎05-15-2018

didn't receive my refund of deposit

Message 1 of 2
(434 Views)

Hi,

 

I moved location and discontinued my FIOS connection. I have not received my refund back. please help

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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,270
Registered: ‎10-18-2016

Re: didn't receive my refund of deposit

Message 2 of 2
(421 Views)

@rah_ul02 wrote:

Hi,

 

I moved location and discontinued my FIOS connection. I have not received my refund back. please help


Do you mean your DEPOSIT back. What refund?

fios will release a deposit after 12 on time payments (you have had 12 on time payments) or if you cancel service with a zero balance to the last valid address they have on file for you. (You did tell Verizon your new address right)?

the company in the old days sent the deposit back within 8 to 10 weeks. Yeah I know they take your money immediately but take forever giving it back.

 

it could be looked at like junk mail, years ago it was a post card check. Not the best way of getting money through the mails. It can be stolen or destroyed etc. 

 

if you are under a contract or were under one and you quit before the end of the term no deposit will be returned. It is subtracted from your service charge, and then early termination fee. 

 

1-800-VERIZON is where to call 

 

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