Your specific request has to be handled outside these forums. You will be contacted by a Verizon representative who can review your account and assist you. If you don't hear back within 24 hours, send an email or chat from our Verizon.com Contact Us Page http://www22.verizon.com/content/ContactUs/ You can choose the email or Live Chat option.
Do you have the same user name for both accounts? Also have you tried clearing your cookies before trying to access your account?
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