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fios billing issues

Posts: 2
Registered: ‎08-26-2014

fios billing issues

Message 1 of 3

I thought I was the only one ha ha  I am so sorry I switched to fios locked in for 2 years  I have had for 3 months every month my bill has been wrong, never get same answer twice, no one knows what they are talking about   I got a text message and email from verizon saying my bill of $120.91 was due,( mind you called the day before to staighted out bill before i paid)  went to local fios location and paid my bill.  My next bill said I had a previous b alance odd paid what both text and email said I owed so I call there clueless cs and was told "that may have been what text and email said I owed but that was not the correct amount"  I said what who does that? That don't make sense asked to speak with someone who knew or could expalin better and I got a guy who said he did not know why, i had to pay the differnce and the only thing he could think of was there was an open dispute at the time okay.......

Moderator Moderator
Posts: 9,890
Registered: ‎03-18-2013

Re: fios billing issues

Message 2 of 3

Hi Katt214,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,192
Registered: ‎04-10-2013

Re: fios billing issues

Message 3 of 3

Hello Katt214, As stated this issue has been answered in your private support case. Please let us know if you need anything else.


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