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how can I get a VERIZON support phone line that some one will answer
tony211
Enthusiast - Level 1
‎07-12-2018 11:33 AM

the standard support number took 1 hour and 40 minutes today, and the info received did not work out for me.   While I waited, I tried a CHAT conversation that disconnected after 15 minutes.   That at least included had a Financial support phone number that I then tried, only to be told that the wait time was 2-4 hours.   ????    I need to talk to a human that can change my old account number to my new one so I can online pay my bill due in 19 days.    No pathways now seem to exist.    the old account number says "no payment due" and the new account number has a extrodinarily wrong amount.

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Re: how can I get a VERIZON support phone line that some one will answer
kh-gary
Moderator Emeritus
‎07-12-2018 05:46 PM
Hi tony2,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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