Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

how can I get a VERIZON support phone line that some one will answer

Reply
tony2
Contributor
Contributor
Posts: 2
Registered: ‎12-08-2017

how can I get a VERIZON support phone line that some one will answer

Message 1 of 2
(513 Views)

the standard support number took 1 hour and 40 minutes today, and the info received did not work out for me.   While I waited, I tried a CHAT conversation that disconnected after 15 minutes.   That at least included had a Financial support phone number that I then tried, only to be told that the wait time was 2-4 hours.   ????    I need to talk to a human that can change my old account number to my new one so I can online pay my bill due in 19 days.    No pathways now seem to exist.    the old account number says "no payment due" and the new account number has a extrodinarily wrong amount.

1 REPLY 1
GaryDM
Moderator Moderator
Moderator
Posts: 2,173
Registered: ‎07-06-2016

Re: how can I get a VERIZON support phone line that some one will answer

Message 2 of 2
(504 Views)
Hi tony2,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title