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how do i cancel my service?

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Contributor
Contributor
Posts: 1
Registered: ‎12-15-2011

how do i cancel my service?

Message 1 of 9
(24,859 Views)

hi,

how do i go about canceling my bundle package?  I no longer use the phone and would like to cancel all services.  is there a termination fee? 

thanks!

8 REPLIES 8
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: how do i cancel my service?

Message 2 of 9
(24,790 Views)

Sorry to hear about us losing your phone business. I have sent you a private message to give you more information.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Contributor
Contributor
Posts: 1
Registered: ‎12-22-2011

Re: how do i cancel my service?

Message 3 of 9
(24,657 Views)

I moved to an assisted living complex. I no longer need the telephone service at my old address. I'd like to cancel the service and if possible place an intercept on the line. Please have {edited for privacy} recorded as my forwarding number.

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Moderator Moderator
Moderator
Posts: 2,144
Registered: ‎03-10-2011

Re: how do i cancel my service?

Message 4 of 9
(24,654 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎01-07-2012

Re: how do i cancel my service?

Message 5 of 9
(24,241 Views)

First of all, record your conversations with the service rep.  They will tell you one thing, then you will receive a bill for service after you have terminated.  They are trying to charge me for 1.5 months service after I cancelled.  They claim that I did not inform them of the termination, even though I talked to them every day for over a week, trying to port my phone number.  Beware, they want their money, even when they do not provide service for it.  I am now fighting bill collectors that they sicked on me.  I wish I never signed up for FIOS.

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Contributor
Contributor
Posts: 1
Registered: ‎10-10-2012

Re: how do i cancel my service?

Message 6 of 9
(23,675 Views)

I also had the same problem. Contact your local Representative. Put pressure on Verizon at State level.

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Contributor
Contributor
Posts: 1
Registered: ‎04-07-2013

Re: how do i cancel my service?

Message 7 of 9
(23,244 Views)

All i want to do is cancel for April 28 2013 internet and TV

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Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012

Re: how do i cancel my service?

Message 8 of 9
(23,237 Views)

Hi wh33to,

Just a friendly reminder, this is a forum where users help other users.

It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at:

http://www.verizon.com/contactus

Choose “Live Chat.”

If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

Regards,

AnnieS

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Contributor
Contributor
Posts: 1
Registered: ‎06-19-2014

Re: how do i cancel my service?

Message 9 of 9
(16,459 Views)
 
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