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inability to contact real people at verizon by email

Posts: 1
Registered: ‎09-11-2012

inability to contact real people at verizon by email

Message 1 of 3

I apologize for imposing on you for help. There appears to be limited access to real people at Verizon. Would you please, please pass this on to someone who can/will help.

My name is Grant Jones. I am in a cancer treatment program in China. My account is an old one in Seattle, WA [I do not remember the number] that I had before coming to China for chemo therapy. It has now been turned over to a collection agency [even though less than $100 and unfairly billed]. Please let me know the exact amount and I will pay by credit card. Please have someone contact me at {edited for privacy}

Thank you, Grant

Moderator Moderator
Posts: 2,740
Registered: ‎09-10-2008

Re: inability to contact real people at verizon by email

Message 2 of 3

This issue has been escalated to private support.  Please check your email for a link to your support case.  Or, you can click on your username on the forum to go to your profile.  Under "My Support Cases", you can also click the link provided to access your support case.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011

Re: inability to contact real people at Verizon by email

Message 3 of 3

We sent you a message on our private support board to assist you  and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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