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linking My Verizon (fios) and Wireless accounts to one signon
ggma11261
Contributor - Level 3
‎10-29-2010 02:35 PM

As it stands now I cannot access all my accounts with one logon - my fios account has a logon for My Verizon that just shows my fios acct into and my Verizon wireless has an account that just shows the wireless info - isn't there a way short of creating a whole new account to link the 2 so I don't have to go to verizon wireless to view my wireless info  - has anyone else successfully added their wireless acount to their fios my verizon?

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Re: linking My Verizon (fios) and Wireless accounts to one signon
DougVZ1
Specialist - Level 1
‎11-01-2010 07:38 AM

Please go to http://www22.verizon.com/content/ContactUs/ where you'll see all available means to contact Customer Service. A representative will need to review your account info.

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Re: linking My Verizon (fios) and Wireless accounts to one signon
ggma11261
Contributor - Level 3
‎11-01-2010 01:55 PM

thanks when I find the time I will call  not looking forward to dealing with customer serviceSmiley Mad

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Re: linking My Verizon (fios) and Wireless accounts to one signon
Wayfaren
Enthusiast - Level 2
‎11-01-2010 06:46 PM
@ggma1126 wrote:

thanks when I find the time I will call  not looking forward to dealing with customer serviceSmiley Mad

I feel your pain, have been getting the customer service run around for a couple of weeks. You go through the automated system, finally get a real person, only to find out they can't help you. Then you get put on hold forever or even better you get disconnected.

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Re: linking My Verizon (fios) and Wireless accounts to one signon
gailee69
Newbie
‎11-02-2010 03:01 PM

I don't know if this will help you but this WAS my situation.  I had not been able to access my residential bill for at least one month in the way I had done for years.  I could log on w/ my user name but could not view my bill (onebill, I have phone, wireless, directv & internet).  The main screen would show my cell and I could view that bill but under my services it only showed internet.  Every time I clicked on view bill, pay bill, etc, I was asked to sign in.  Duh, I'm already signed in.... So today I decided to try chatting w/ verizon.  After 45 min on verizon chat... I was told my user name was wrong.. geez after years how could that be.  They had my user name as the id I use for email login (which I don't do since I use an email program).  Well, I signed in using my email ID and password and there is my account.  Evidently verizon combined everything to the id you use for email and I missed the email.  Try logging in that way. 

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