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lost all fios service - very poor cable drop install - cannot get service

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eclifton
Contributor
Contributor
Posts: 1
Registered: ‎06-29-2013

lost all fios service - very poor cable drop install - cannot get service

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On 6/28 lost all FIOS (Voice, data, TV). Followed steps on internet and rebooted ONT as advised. No change. Called sevice and was promised service from 1 pm to 5 pm. Cell phone rang, missed call (was in other room) and immediately called service. After 20 minute wait was informed service call was cancelled as no one was home which is false. Missed entire day of work. New service was promised for 6/29 from 8 am to 12 pm. No service as of yet. Called Verizon again and was informed service was running late. Why did they not call or e-mail/text??

An aquaintance (ex Verizon lineman) inspcted drop cable which is half buried and half aerial. Aerial cable from street pole is 5 ft from ground and wrapped on steel fence and around tree limbs. Freed from branches and fence. No change. Service restored after 2 hours with no explanation, but drop cable from street must be properly re-installed.

Service disruption cause has not been determined and cable drop install on fence is a discrace for Verizon. Expect disruption to reoccur if cable is not properly installed.

Please escalate this 2 day service request. 2 lost work days for customer, no return calls or text and no resolution of loss of service.

A response is requested before we call the PUC.
2 REPLIES 2
KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: lost all fios service - very poor cable drop install - cannot get service

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(695 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

 

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

 

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon_Support
Employee Employee
Employee
Posts: 3,214
Registered: ‎04-10-2013

Re: lost all fios service - very poor cable drop install - cannot get service

Message 3 of 3
(604 Views)

Hi eclifton,

 

We'll be closing your private support case for the time being since we have yet to hear back from you.

 

Please let us know if you need further assistance by replying in this thread.

 

Best,


Art

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