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An aquaintance (ex Verizon lineman) inspcted drop cable which is half buried and half aerial. Aerial cable from street pole is 5 ft from ground and wrapped on steel fence and around tree limbs. Freed from branches and fence. No change. Service restored after 2 hours with no explanation, but drop cable from street must be properly re-installed.
Service disruption cause has not been determined and cable drop install on fence is a discrace for Verizon. Expect disruption to reoccur if cable is not properly installed.
Please escalate this 2 day service request. 2 lost work days for customer, no return calls or text and no resolution of loss of service.
A response is requested before we call the PUC.
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Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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Hi eclifton,
We'll be closing your private support case for the time being since we have yet to hear back from you.
Please let us know if you need further assistance by replying in this thread.
Best,
Art