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You will need to beg and plead and probably threaten to leave to get deals online. All providers, regardless who they are, do NOT <care> about existing customers. If you log onto my.verizon.com and get a carrot dangled in front of you about offers available, forget about it. Its a tease. A $79 package they tell you about, oh its for new customers. Expect that same package for existing VZ customers to come in at $99 or $109. Next Month I will be fighting with them about my package. I guess we will see if I stay or leave. Good Luck!!!!
Your best bet is to know what offers are available and then call. See what they can offer. Last year I got $10 off per month which kept my double play package price the same. I'm not hopefully I will get the same discount since it tells me my existing package is now $99.
Verizon now has a newer online upgrade center that makes it easy to renew and/or upgrade. Your best bet is to renew before your current contract expires to ensure you get a good deal even if you do it a day or 2 prior. Sign into your account and click on the upgrade center, look at your options, then go from there. If you wait until your contract expires I have no idea if the online offers will still be there or not. I dont know how that works. I just renewed mine after a year and half although I wasnt in a contract.
Dont bother calling them for an offer because you will get no where. Stick to the online upgrade center. Its the best you will get.
There is no re-installation fee if you renew. Your billing date also stays the same regardless of when you renew or upgrade. Any price changes will be pro-rated on the next bill.