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my on-line billing info along with my billing history is not shown correctly

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-04-2011

my on-line billing info along with my billing history is not shown correctly

Message 1 of 3
(656 Views)

I've called several times regarding this issue since last Jan. 2011.  I was assured that this would be changed and it has not been.  My son had and paid for stand alone internet service for a couple of years.  He  left the house and I,  his mother researched and decided on ordering the FIOS tv, internet and phone package.  The installation date was 12/17/2010.  I received wrong paper bills.  That finally has gotten corrected.  This Thursday, 12/01, I spent 90 minutes being spun around between FIOS internet help, to E center help back to billing and again around the circle again without any satisfaction.  I am at my whits end.  The paper bill I receive  has the right total and itemized charges.  When I call the wrong amount from the merged and closed son's account is stated.  On my on-line verizon account...my son's name is showing with a May 2011 balance of 0 and nothing updated and the bill history only shows his portion of the account.  However, the services I currently have in the house and am paying for are correctly listed.  I have been trying to get this corrected for months now and all the service reps do is transfer me to another person within their organization.  This is frustrating.  Please help.

2 REPLIES 2
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: my on-line billing info along with my billing history is not shown correctly

Message 2 of 3
(608 Views)

I am sorry to hear about the billing troubles. I have sent you a private message to get more information.

Anthony_VZ

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Contributor
Contributor
Posts: 1
Registered: ‎02-13-2012

Re: my on-line billing info along with my billing history is not shown correctly

Message 3 of 3
(475 Views)

MY FIOS ACCT IS {edited for privacy}...I WANT TO BE ABLE TO PAY THIS ACCOUNT ONLINE AS I DO MY HOME PHONE

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