i called on june 30 since our contract was ending first week of july. i told them i wanted to keep the price as close to where it was - $95 after tax. so after negotiations, we did a 2 yr contract for $105 after tax ($89.99 before tax). The representative assured me over the phone that my bill would remain at $105 for the contact period and the only thing that would change was a downgrade in TV package from premium to prime. He advised us that we would still keep the korean channels. so the next month (july), as expected, bill came to $105. this month bill (august) came to 140ish and they said it's because the promotion ended from the previous contract. why is that relavant? i did a NEW contract. but they said the promotion that just expired was the only reason i got the $105 price for that month. and my new contract was for $119.99 + $24.99 for the korean package + 16.99 for dvr rental - $25 promotion. This is ridiculous. The first representative basically misinformed us or lied to us. Why would we agree to a ONE MONTH promotion of $105??? He acted like he was going to renew all the promotions to keep the price at $105 but it was only for ONE MONTH?!?!?! He was also going to send us a confirmation email regarding the new plan we agreed on. We never got one and when I spoke with Thomas badge# 61076, he said that the first representative failed to send us a confirmation like they are suppose to. This leads me to believe that the rep did this on purpose and screwed us over. I will NOT be put into a 2 year contract for a price we did not agree upon. I never signed anything agreeing to that price nor did I verbally commit to it. Either give us the $105 after tax plan I spoke with him about or cancel us and waive the cancellation fee. I want PROOF that we agreed to $140 something a month. verbal recording or a written contract because I know we didn't. It should be $105. Thanks for ripping us off Verizon rep! I'm glad you got your sale.
I'm going to file a complaint with everyone. BBB, FCC, etc. SHADY rep, shady company.
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