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one bill pay

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JohnL
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Posts: 1
Registered: ‎12-01-2010

one bill pay

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I have one bill pay and my question is how do I change my debit card account online?

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DougVZ
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Posts: 399
Registered: ‎06-10-2010

Re: one bill pay

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Hi-

 

I suggest you contact Verizon for help with this.

 

Go to https://www22.verizon.com/content/contactus/, and you'll find all available contact options. Give the chat link a moment to load.

 

Hope this helps.

 

Doug

xxxv
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Registered: ‎07-12-2013

Re: one bill pay

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if you are haveing problems using the Verizon debit card multiple times and customer service can't help you register the card as a different means of payment. Read on......Not one of 8 customer service agents could resolve my issue. The fiancial representative even told me she was not aware of the card having a one time use limit after numerous customer service agents told me that there was a limit on the card inconcerns with verizon bill pay. The problem is not with the card but with the bill pay accounting/data input system.  If you pay once with the card, you have to put the info in as a new card for the system to accept it. 

 

Very poor training by managment. No customer service agent knew or conjected the resolution. I may not be the smartest but I figured out a way. The Customer Service agents did not know & couldn't or wouldn't  understand & conject a remedy. (?) Isn't that their job? I worked a job with customer service aspects for 20 years.

 

The verizon system however did generate a threatening letter as it understood I attempted to pay but the payment was not made.  see below.  Keep in mind my due date was a week after the date listed in the letter.

Dear Verizon Customer,

Your payment arrangement on Verizon account ending in xxxx  has been noted.  You agreed to pay $xxx.xx on 07/11/2013.

We would like to stress the importance of keeping this payment arrangement to avoid receiving a suspension letter and/or possible interruption of service.

Sincerely,

Your Verizon Team

 

 

Nice product, poor customer relations. Chained to them for the contract period. 😞      End 2 year contract time limits & don't charge extra!

 

armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: one bill pay

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@xxxv wrote:

... Not one of 8 customer service agents could resolve my issue. The financial representative even told me she was not aware of the card having a one time use limit ...


Skipping ahead to the end of the chapter, why would one use a debit card for automatic bill payments in the first place?

 

A debit card is simply a mobile surrogate for the underlying checking account, so either way the money is immediately deducted from the checking account.  These automatic systems aren't designed for debit cards, because the mobility of a debit card is irrelevant in such cases.  Seems to me that complaining about this standard design feature is not going to change this fact of financial life.

 

Solution: use a checking account and be done with it.

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