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place order verizon can't find it please fix

place order verizon can't find it please fix

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Contributor clown28
Contributor
Posts: 3
Registered: ‎07-13-2014
Message 1 of 5
(2,062 Views)

Order number is {edited for privacy}
My install date was set for July 16
It was for fios 75/35 internet
I did credit check so can someone please fix this I do not want to redo it over again

4 REPLIES 4
Moderator Moderator
Moderator
Posts: 9,122
Registered: ‎03-18-2013
Message 2 of 5
(2,051 Views)

Hi clown28,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers, or use Contact Us.

Contributor clown28
Contributor
Posts: 3
Registered: ‎07-13-2014
Message 3 of 5
(2,049 Views)
I already tryed calling verizon she couldn't find me
Moderator Moderator
Moderator
Posts: 9,122
Registered: ‎03-18-2013
Message 4 of 5
(2,038 Views)

Hi clown28,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,185
Registered: ‎04-10-2013
Message 5 of 5
(1,996 Views)

Glad we could be of assistance, clown28!

 

Let us know if you should have any other issues with your service and we'll be more than happy to help.

 

Best,


Art

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