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programming downgrade online

programming downgrade online

Contributor Littlebit92
Posts: 2
Registered: ‎07-19-2014
Message 1 of 3

Yesterday I downgraded my programming package from ultimate to preffered.  I did this online thinking it would be faster than a phone call.  So far my programming change has not taken effect.  Is this typical when you do it online and how long should I expect it to take. 

I also noticed when I was in my account that my equipment list shows a $16.99 charge for a dvr....... all of my dvr boxes were returned in the same box when I installed my fios quantum so I should not have that charge.  I tried chat but the I could not make ther person understand what I was talking about.  She kept saying she sees I have 4 boxes which is true and my account reflects the 4 box setup and the premium vms setup but it also shows the $16.99 for a dvr.  

Can anyone help get this all straightened out?

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 3

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,188
Registered: ‎04-10-2013
Message 3 of 3



Glad to see that we have gotten this resolved! If you every have any questions please return to the forums, they are full of useful information.





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