Yesterday I downgraded my programming package from ultimate to preffered. I did this online thinking it would be faster than a phone call. So far my programming change has not taken effect. Is this typical when you do it online and how long should I expect it to take.
I also noticed when I was in my account that my equipment list shows a $16.99 charge for a dvr....... all of my dvr boxes were returned in the same box when I installed my fios quantum so I should not have that charge. I tried chat but the I could not make ther person understand what I was talking about. She kept saying she sees I have 4 boxes which is true and my account reflects the 4 box setup and the premium vms setup but it also shows the $16.99 for a dvr.
Can anyone help get this all straightened out?
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