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"Unable to process your order..."

Posts: 3
Registered: ‎08-02-2016

"Unable to process your order..."

Message 1 of 3
Seems like this is a pretty common problem, but couldn't find an answer anywhere. I've been getting the "Unable to process your order at this time. Please contact the local Verizon business office..." error message every time
I try to view my services online and shop around. I'm interested in upgrading part of my package, but the website will not let me do it. Have tried different browsers, computers, and now my cell phone as well. No dice. Anyone ever wncounter this problem and ever get it resolved?
Posts: 3
Registered: ‎08-02-2016

The Full Text of what I'm getting (in case this helps):

Message 2 of 3

Please contact the Verizon Local Business Office


We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.


1-800-VERIZON (1-800-837-4966)

Moderator Moderator
Posts: 10,692
Registered: ‎03-18-2013

Re: "Unable to process your order..."

Message 3 of 3

Hi lwriv7,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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