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"We're currently updating your account status. Give us few minutes and check again"

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oldandbusted
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Contributor
Posts: 1
Registered: ‎04-05-2012

"We're currently updating your account status. Give us few minutes and check again"

Message 1 of 2
(941 Views)

I've been trying to pay my bill since 4/1 and everytime I login to my account I keep getting the message "We're currently updating your account status. Give us few minutes and check again". Look, I've enrolled in paperless billing and cant pay my bill if the website doesnt work (this is not the first time its been down).

 

You shouldnt ask customers to setup paperless billing if the alternative method is not stable. My life is busy enough without having to take time to drive to a payment cetner to pay my bill. Its counterproductive. I need an answer as to why this isnt working and when is it going to be fixed.

 

 

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KaLin
Moderator Moderator
Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: "We're currently updating your account status. Give us few minutes and check again"

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(934 Views)

“Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

View solution in original post

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KaLin
Moderator Moderator
Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: "We're currently updating your account status. Give us few minutes and check again"

Message 2 of 2
(935 Views)

“Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

View solution in original post

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