"You do not have sufficient permissions to access this page"

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Contributor
Contributor
Posts: 2
Registered: ‎11-06-2015

"You do not have sufficient permissions to access this page"

Message 1 of 11
(3,152 Views)

Longtime Verizon user with an active account -- even on auto bill pay.

 

So, Verizon sends me an email about my Rewards account, and in the email says to "Click here" to login to my Rewards. 

 

When I do, I get the message in the subject line: "You do not have sufficient permissions to access this page"

 

Okay ... so I try other methods and limks to access my account -- same problem, same message.

 

What gives?  I have almost 5000 points that I would like to redeem.

 

I have cleared cache, rebooted, changed browsers, and stoood onj  my head ... Noithing works.

 

Anyone having this problem?

 

Help?

10 REPLIES 10
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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: "You do not have sufficient permissions to access this page"

Message 2 of 11
(3,149 Views)

Please contact the My Rewards+ support group at 1-866-948-2725 for assistance with the issue you are having.

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Contributor
Contributor
Posts: 2
Registered: ‎11-06-2015

Re: "You do not have sufficient permissions to access this page"

Message 3 of 11
(3,147 Views)

Thank you, Elizabeth. 

 

I have been informed that: "The website is down and may be back up in 24-48 hours -- please try again"

 

Oh well.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3
Registered: ‎10-16-2015

Re: "You do not have sufficient permissions to access this page"

Message 4 of 11
(3,112 Views)

Hello,

 

We are currently working on resolving the issue.  We are working to get the website up and running again.

 

-Michael

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Contributor
Contributor
Posts: 3
Registered: ‎02-11-2010

Re: "You do not have sufficient permissions to access this page"

Message 5 of 11
(3,047 Views)

Just an FYI... It is still down.. It is actually a bit dissappointing there is no notice posted.  Would save some headaches if it is going to be down so long.

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Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: "You do not have sufficient permissions to access this page"

Message 6 of 11
(2,610 Views)

so this is marked as solved.....and i am  just wondering does it work for you yet baja463? getting same message here in calif now

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Contributor
Contributor
Posts: 2
Registered: ‎06-11-2014

Re: "You do not have sufficient permissions to access this page"

Message 7 of 11
(2,136 Views)

I've been getting this message trying to access my rewards for 2 months now so they obviously are not working to hard to fix it. 

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3
Registered: ‎10-16-2015

Re: "You do not have sufficient permissions to access this page"

Message 8 of 11
(1,995 Views)

I am sorry to hear you are still experiencing this issue.  Our team will review your account and see if we can get this resolved quickly. 

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Contributor
Contributor
Posts: 1
Registered: ‎01-18-2017

Re: "You do not have sufficient permissions to access this page"

Message 9 of 11
(1,253 Views)

I have always got this message and I think that if I have to get on the phone and sit on hold for a problem that verizon shoud just resolve is a very sad responce.

I would say thank you but for what, this answer.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: "You do not have sufficient permissions to access this page"

Message 10 of 11
(1,243 Views)

Note this is describing an old problem.  And these are peer to peer forums.  The original problem, which many saw, was solved.  If you are having a similar problem now you need to contact verizon support. 

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