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secure emails

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Contributor novadust
Contributor
Posts: 4
Registered: ‎09-01-2011
Message 1 of 7
(2,750 Views)

no kudos from me. my new messages do not appear.

6 REPLIES 6
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010
Message 2 of 7
(2,721 Views)

Sorry, need more detail. Are messages not appearing in email?

 

I would suggest you post a message in the Verizon.net Email board and a peer can help you there.

 

You can use the Verizon Troubleshooter report and try to fix issues with your Internet service. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

Contributor novadust
Contributor
Posts: 4
Registered: ‎09-01-2011
Message 3 of 7
(2,715 Views)

i can't even find my messages!

 

i sent a question. instead of just answering it, verizon sends me a link and says it's confidential so i have to view it in my verizon message box.

 

what message box? the link takes me to your main site. then it makes me jump thru hoops to get logged in.

 

and then i still can't find the **bleep** messages!

 

so i try online chat and get told i need to get verizon call assistant, for which i need a temporary pin, which i can only get by phoning the business office then waiting for an automatic dialer to give me the pin then i log on again and enter the pin when i get prompted and then everything is JUST THE SAME AS IT WAS BEFORE!

 

verizon doesn't seem to know what business it's in.

 

i no longer feel a sentimental attachment to verizon. if you don't answer my message soon (by email), i'm switching to another phone company.

 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 4 of 7
(2,706 Views)

@novadust wrote:

i can't even find my messages!

 

i sent a question. instead of just answering it, verizon sends me a link and says it's confidential so i have to view it in my verizon message box.

 

what message box? the link takes me to your main site. then it makes me jump thru hoops to get logged in.

 

and then i still can't find the **bleep** messages!

 

so i try online chat and get told i need to get verizon call assistant, for which i need a temporary pin, which i can only get by phoning the business office then waiting for an automatic dialer to give me the pin then i log on again and enter the pin when i get prompted and then everything is JUST THE SAME AS IT WAS BEFORE!

 

verizon doesn't seem to know what business it's in.

 

i no longer feel a sentimental attachment to verizon. if you don't answer my message soon (by email), i'm switching to another phone company.

 


novadust, a few points:

 

1) This is a user-helping-user forum, it is NOT for getting help directly from Verizon. Yes, there are some Verizon employees here, and at times they will jump in to try to help if the problem is something that a user probably cannot help with, but it is primarily for others users to help.

 

2) Looking at your profile, you have a grand total of two posts, both in this thread. So where did you send questions, where did you get an answer from? I don't see anything from you.

 

3) What is the actual issue you want fixed? Nobody can help you if you keep whatever the problem is a secret.

 

4) Verizon Call Assistant has nothing to do with "secure emails" as far as I know (and I don't even know what "secure emails"

refers to).

 

So if you want help here, you need to specify what the original problem is that caused you to come here to start with.

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

Contributor novadust
Contributor
Posts: 4
Registered: ‎09-01-2011
Message 5 of 7
(2,693 Views)

sure, no problem.

 

"secure emails" refers to the post fro jaime lee below, which somehow got inverted so screenshot moved to top tho it was at bottom, and it finally vanished. i don't know if that inversion is typical of this website, but it was done by verizon's system, not mine.

 

i gave jaime lee's post no kudos because its instructions didn't work for me, and the link to new messages did not appear to the right of the 'my perks' tab on my account overview screen.

 

i won't go into the specifics of my original inquiry. it was a billing question. i asked it thru "contact us." as i said above, verizon responded with an email that included a link to verizon.com. i've pasted a copy below my copy of jaime lee's post, and it was no easy feat to do so, as this system repeatedly rearranged the pasted text.

 

i did my best earlier to spell out as much as i recall of what i went thru. i kept no log, however, so i can't swear to the accuracy of every detail. the part about call assistant wasn't my idea. i never even heard of it till the chat operator told me i needed to get it to access the messages.

 

i don't understand why verizon couldn't just answer my question in an email. instead they are driving me nuts.

 

=============================================================================================== 

 

Administrator
Posts: 849
Registered: 07-31-2008
 
How To Find "Secure Emails" [ Edited ]

When Verizon needs to send you sensitive information, we store messages for you on your My Verizon account.

 

To retrieve your messages, Click link to "New (2) Messages" to the right of the My Perks Tab on the Account Overview screen. 

 

Please see screen shot below:

 

 

==============================================================================================

 

 

** Please do NOT reply to this email since it is not monitored. **

 

 The reply to your verizon.com inquiry is ready. Because the nature 

of the message is confidential, we want you to retrieve it in a secure environment.

 

 Please access:

 

 http://www.verizon.com

 

Sign in to receive or to reply your message.

 

Your Verizon message box stores 10 new messages and 10 saved messages 

for a maximum of 90 days. Any read or unread messages will be

automatically deleted after 90 days.  

 

Thank you,

Verizon CFS Center

 

====================================================================================

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 6 of 7
(2,687 Views)

OK, thanks, that helps me at least understand what you are referring to.

 

To the best of my knowledge I have never gotten any "secure emails" so I am just guessing here, but from her description it sounds like it should appear somehwere near where I put the oval and question marks:

 

Image 128.jpg

 

And I gather there has not been anything appear there for you? I wonder if there is some setting in your profile here that might prevent the messages from appearing (I have no clue whether there is or not, I am just raising the question).

 

You are not the first person to complain about about the lack of good answers, or even any answers, in email responses. My suggestion is to take the time to use Live Chat or actually call and talk to the billing people. I have never tried the email route, or even the Live Chat route, but when I have called billing I have gotten good help.

 

Maybe you would be as lucky as me????? Smiley Happy Good luck!

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

Contributor novadust
Contributor
Posts: 4
Registered: ‎09-01-2011
Message 7 of 7
(2,675 Views)

yes, that's where jaime said, to the right of 'my perks.' frankly, i wouldn't be surprised if there is a setting in my profile preventing messages from appearing. it's just the kind of dumb thing this website would have.

 

as i said, it was live chat that told me i needed call assistant to view my messages.

 

i have, of course, tried calling. they were so busy i gave up waiting on hold after more than 10 minutes. that's why i was hoping to do it online. so i've wasted hours on that.

 

apparently you agree the website is inferior to speaking to a rep, but perhaps that's too labor intensive for verizon, so they hired a second-rate web designer rather than enough customer service reps.

 

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