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service interrupt two times within 2 months

service interrupt two times within 2 months

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Contributor srvcinterrupt
Contributor
Posts: 5
Registered: ‎09-23-2011
Message 1 of 2
(478 Views)

no invoice received for 2 months and yet I do not enroll "no paper biling"  option.  Verizon just keeps charging me late fee happily.  I called the billing dept 2 months ago when my service was interrupted last time and updated my profile.  it happened again yesterday.  called the billing dept again and I was told that I have to use the one time payment by phone.  I feel that Verizon services are getting worse and worse.  I have been a Verizon customer for a long time and now maybe it is time to seek other alterative service.   

BTW,  noticed my another payment of $69.99 is due on 9/282011 for my Fios HSI 15/5 service but still no sige of invoice.  is this a good way of making more profit by charging customer more,  Verizon?

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 2
(410 Views)
srvcinterrupt,

 

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,


Tonya D.

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