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speaking with a supervisor

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kmdinva
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎04-28-2011

speaking with a supervisor

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Has anyone had any success in trying to reach a supervisor with Verizon? I called yesterday and spoke with reps from three different departments who could not assist with my problem. The last rep told me they would forward information to a supervisor and someone woudl call me. Never heard anything back.

  Today I tried online chat and again no supervisors available even though I was online for almost 30 minutes after I asked to speak with one. The online rep. saw no ticket opened or indication that my issue was forwarded just a vague note that I had called.

  If the reps yesterday couldnt help with the issue how do I get it resolved? Do I just keep calling and hoping one day I will get a rep that knows how to deal with the issue?

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LawrenceC
Moderator Moderator
Moderator
Posts: 10,697
Registered: ‎03-18-2013

Re: speaking with a supervisor

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Hi kmdinva,

 

What is the issue you are trying to get resolved?

kmdinva
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎04-28-2011

Re: speaking with a supervisor

Message 3 of 4
(1,088 Views)

There is a discrepency between the account balance on the home page/dashboard of MyVerizon and the current bill page. I was passed from billing to finance to e services none of whom could explain the difference.

 

 Add to that now the fact the last rep I spoke with told me the matter would be forwarded and someone would contact me and that has now been shown to be false. Feel rep. told me lie to get me off the phone.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,697
Registered: ‎03-18-2013

Re: speaking with a supervisor

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(1,074 Views)

Hi kmdinva,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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