×

Switch Account

two different account numbers

two different account numbers

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎01-03-2013
Message 1 of 2
(2,987 Views)

Our Verizon account has two different account numbers (and thus two different customer ID numbers). For some reason, when I want to pay a bill on one account (on which we owe money), MyVerizon takes me to the other account (on which we don't). MyVerizon has to be fixed so that it's easy to swith account numbers.

 

also, we have two cell phone numbers. Is there any way to merge the MyVerion on-line account with the one for the other two lines?

 

We have several different Verizon passwords and a PIN. Is there any way to simplify this?

 

Please give me answers. I hope that the "community" can do better than the official Verizon robots and phone-answerers.

Jim

1 REPLY 1
Silver Contributor I
Silver Contributor I
Posts: 227
Registered: ‎12-02-2012
Message 2 of 2
(2,927 Views)

@Jim0317 wrote:

Our Verizon account has two different account numbers (and thus two different customer ID numbers). For some reason, when I want to pay a bill on one account (on which we owe money), MyVerizon takes me to the other account (on which we don't). MyVerizon has to be fixed so that it's easy to swith account numbers.

 

also, we have two cell phone numbers. Is there any way to merge the MyVerion on-line account with the one for the other two lines?

 

We have several different Verizon passwords and a PIN. Is there any way to simplify this?

 

Please give me answers. I hope that the "community" can do better than the official Verizon robots and phone-answerers.

Jim


Hello,

 

1) Are these two separate Verizon residential accounts under your name and are both active still? Or is one account an old account prior to a switch to FiOS Digital Voice? 

Either way, for the login issue, you would need to speak with Verizon's Technical Support and they may likely transfer you to the ECenter department which handles the verizon.com website.

 

2) Are you looking to combine the billing for the Verizon FiOS account with the Verizon Wireless account (for the 2 cell phones)?  If so, this is called enrolling in One-Bill. There are certain eligibility requirements that need to be met before this can be set-up.  Please see https://www22.verizon.com/ForYourhome/OneBill/main/OBMain.aspx for additional details.

 

3) For the different Verizon passwords that you mentioned -- is this for the Verizon.com website? For this matter as well, you definitely need to speak with Tech Support/Ecenter.

You can give them a call at 1-888-553-1555 or try the livechat via http://www22.verizon.com/content/contactus or via your inhome agent.

 

Good luck!

 

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.