I am being overcharged for an hd dvr that i do not have. I called in a few months ago and the rep took all my information and said it will be researched. I waited to see an adjustment, never did. I chatted with a rep then called in. The rep claims i can only get 3 months of credit and she doesnt see any previous calls. Once again, i get punished because a verizon rep did not make proper notes on my account. I did my job of calling in, i cant make a verizon worker do their job properly. But yet I have to overpay for minimum services i receive. These cable companies are all scam artists.
I had an ultimate plan as well as an equipment bundle. I was not under a contract obligation. I started receiving promos for custom tv & 1 yr free prem channels. After a 3 hr call, a rep promised me a certain price and 1 yr prem channels. I repeated what she said to me several times. However, after receiving email confirmation, it was higher price than she told me and excluded prem channels. I called back next day, supervisor told me rep was wrong and i could not receive what she told me. When i told her i wanted to cancel that and go back to my services that i had the day before, she tried to talk me into staying in my contract. I would not stay with contract because it was not what i agreed to. I then was told i couldnt go back to my old plan and pricepoint because i was grandfathered in. I dont understand how i should be expected to stay in a contract when it was not what i agreed to nor do i have the option of going back to where i was at previously. If i have to hold up to my end of the contract, verizon should to. I also should not have to pay for equipement i dont have nor ever used!!!! It shouldnt matter how many months it has been. Verizon customers are tricked into these contracts everyday the same way i was. I just got screwed though because now i am stuck paying $160 for custom tv, total bill is close to 300 after being overcharged for equipment i dont have. Im so tired of spending so much time speaking with reps and supervisors who never take the time to correct an issue.
I am either switching to comcast or going without cable. All i need is wifi and Kodi! If you are tired of paying ovee 3k a yr just to be scammed out of grandfathered prices, i say cancel and live cable free. Just watch youtube on how to do it. Android boxes are as low as $35 on amazon.
