very upset!!!worst cuscomter service ever!!!

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎08-03-2011

Re: very upset!!!worst customer service ever!!!

Message 11 of 21
(914 Views)

You are so very right. Dealing with those folks is a 9-5 job. I just have DSL with them and they can't get that right. They were asking me questions that should be in my account history. That is one big reason I don't have their phone service. That Are The Worst customer service EVER......

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎08-03-2011

Re: very upset!!!worst cuscomter service ever!!!

Message 12 of 21
(913 Views)

Verizon prevents me from giving kudos to your post. There's a surprise.

Highlighted
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: very upset!!!worst cuscomter service ever!!!

Message 13 of 21
(911 Views)

Kudos can't be given by new members. That is to prevent the "stuffing" of kudos for a post, where someone could have a bunch of freinds join and give kudos so that a post or thread shows as the most popular.

Highlighted
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎05-26-2010

Re: very upset!!!worst cuscomter service ever!!!

Message 14 of 21
(900 Views)
Well finally 11 days in a get a Supervisor that did no good either ! Flat out told me I am an existing customer and I am not as important as a new customer ! Refused to take back over 300 dollars in refunds( not owed to me ) and correct the monthly billing amount and internet speed SHE REFUSED !!! The bundle offered to me was the 25/25 inet and phone service for 79.99 1-12 months and 84.99 for months 13-24 2 year contract. now I am told 15/5 and phone service for 89.99 + taxes no choices, no contract, only a year price guarantee. So what is to stop me when my 300+ dollar credit runs out to jump ship back to COX ??? no contract, only a year price guarantee. Sounds like Verizon just hosed them self's!!!
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎08-06-2011

Re: very upset!!!worst cuscomter service ever!!!

Message 15 of 21
(894 Views)

I am a fairly new customer (about 2 months).  I also was hung up on 3 times when I called customer svc. 1st time was after about 1/2 hour explaining about my billing problem.  4th time when I finally got someone again, I was told that even though my sales person said I would get my DVR and 2 set top boxes free, "they don't do that, the salesman would be reprimanded, and whatever he told me did not matter". I had to get my phone service the day after the TV and internet install because the salesman put my name down wrong, they didn't port my number, and gave me a totally new one without my knowledge. Finally when I got the number squared away, I saw the billing and tried to fix that. That's when this all started.   I asked to speak to a supervisor and they said one would call me in the next 24-48 hrs.  Still waiting after 2-3 weeks.   So....I left another company (Comcast) after being a cust. over 20 years (and have preferred prime) to get this great price and free equipment and no contract, etc. and now I'm paying more for less channels and I probably won't get my promised $100.00 visa card either.  Well...........yesterday my neighbor across the street said she was switching to FIOS and wanted to know if they had a referral program and she was going to use my name. Smiley Very Happy I guess I won't be getting that either.  I'm also a very frustrated customer.  So I learned to never agree to anything without seeing it in writing 1st !! My bad.

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎08-07-2011

Re: very upset!!!worst cuscomter service ever!!!

Message 16 of 21
(874 Views)

I find it very interesting that I can't get the price breaks new customers get. Been a loyal customer for over 30 years when it was GTE now all I want is what I need not what they insist they have to sell me. I want basic fios basic home phone and faster internet

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎08-07-2011

Re: very upset!!!worst cuscomter service ever!!!

Message 17 of 21
(871 Views)

Well after sitting here talking to customer service for over three hours I get disconnected. All I want is to try and get service. Is that a hard request. I don't want to be sold anything just the options I see available to others.

Highlighted
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎05-26-2010

Re: very upset!!!worst cuscomter service ever!!!

Message 18 of 21
(836 Views)
and verizon strikes without warning! my service changed again without a call to say we are correcting this finally but no one called again they just change my service, no call, no warning. WOW how do you just change someones service with out asking,telling or not notifying till a week later in letter form! you ask for call the call comes from disgruntled employees who have no contract so they do care what happens to the accounts, they walk, the managers take over and screw it up some more...WOW VERIZON FIOS, CRS and management are having issues getting anything right.
Highlighted
Silver Contributor V
Silver Contributor V
Posts: 884
Registered: ‎07-31-2008

Re: very upset!!!worst cuscomter service ever!!!

Message 19 of 21
(797 Views)

 

We are sorry for the inconvenience.  This requires an agent that can review your account details. 

 

Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎08-21-2011

Re: very upset!!!worst cuscomter service ever!!!

Message 20 of 21
(781 Views)

I have been treated so shabbily by customer service and lied to with such audacity that I am considering filing suit against Verizon for my time spent waiting for service when, despite verbal assurances, no such service arrived, base upon my normal hourly rate times the 16 hours that I waited.  Does anyone out there know whether there is an arbitration clause in the Verizon FIOS service contract?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.