I am a fairly new customer (about 2 months). I also was hung up on 3 times when I called customer svc. 1st time was after about 1/2 hour explaining about my billing problem. 4th time when I finally got someone again, I was told that even though my sales person said I would get my DVR and 2 set top boxes free, "they don't do that, the salesman would be reprimanded, and whatever he told me did not matter". I had to get my phone service the day after the TV and internet install because the salesman put my name down wrong, they didn't port my number, and gave me a totally new one without my knowledge. Finally when I got the number squared away, I saw the billing and tried to fix that. That's when this all started. I asked to speak to a supervisor and they said one would call me in the next 24-48 hrs. Still waiting after 2-3 weeks. So....I left another company (Comcast) after being a cust. over 20 years (and have preferred prime) to get this great price and free equipment and no contract, etc. and now I'm paying more for less channels and I probably won't get my promised $100.00 visa card either. Well...........yesterday my neighbor across the street said she was switching to FIOS and wanted to know if they had a referral program and she was going to use my name. 
I guess I won't be getting that either. I'm also a very frustrated customer. So I learned to never agree to anything without seeing it in writing 1st !! My bad.
