You are so very right. Dealing with those folks is a 9-5 job. I just have DSL with them and they can't get that right. They were asking me questions that should be in my account history. That is one big reason I don't have their phone service. That Are The Worst customer service EVER......
Kudos can't be given by new members. That is to prevent the "stuffing" of kudos for a post, where someone could have a bunch of freinds join and give kudos so that a post or thread shows as the most popular.
I am a fairly new customer (about 2 months). I also was hung up on 3 times when I called customer svc. 1st time was after about 1/2 hour explaining about my billing problem. 4th time when I finally got someone again, I was told that even though my sales person said I would get my DVR and 2 set top boxes free, "they don't do that, the salesman would be reprimanded, and whatever he told me did not matter". I had to get my phone service the day after the TV and internet install because the salesman put my name down wrong, they didn't port my number, and gave me a totally new one without my knowledge. Finally when I got the number squared away, I saw the billing and tried to fix that. That's when this all started. I asked to speak to a supervisor and they said one would call me in the next 24-48 hrs. Still waiting after 2-3 weeks. So....I left another company (Comcast) after being a cust. over 20 years (and have preferred prime) to get this great price and free equipment and no contract, etc. and now I'm paying more for less channels and I probably won't get my promised $100.00 visa card either. Well...........yesterday my neighbor across the street said she was switching to FIOS and wanted to know if they had a referral program and she was going to use my name. I guess I won't be getting that either. I'm also a very frustrated customer. So I learned to never agree to anything without seeing it in writing 1st !! My bad.
I find it very interesting that I can't get the price breaks new customers get. Been a loyal customer for over 30 years when it was GTE now all I want is what I need not what they insist they have to sell me. I want basic fios basic home phone and faster internet
Well after sitting here talking to customer service for over three hours I get disconnected. All I want is to try and get service. Is that a hard request. I don't want to be sold anything just the options I see available to others.
08-19-2011 02:35 PM - edited 08-19-2011 02:39 PM
We are sorry for the inconvenience. This requires an agent that can review your account details.
Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
I have been treated so shabbily by customer service and lied to with such audacity that I am considering filing suit against Verizon for my time spent waiting for service when, despite verbal assurances, no such service arrived, base upon my normal hourly rate times the 16 hours that I waited. Does anyone out there know whether there is an arbitration clause in the Verizon FIOS service contract?