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what happens day FIOS bundle expires?

what happens day FIOS bundle expires?

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Contributor rubytuesday
Contributor
Posts: 1
Registered: ‎08-20-2012
Message 1 of 2
(2,095 Views)

Today is day my contract is up (last two years ) I havent made up mind as to if I want to stay with FIOS anymore but I do not want to be paying more than I already do/ WIll the rates go up today?  Also, I do n ot get monthly statements  every 2 months!  I think some of the fees overlap, too.  Anyone experiene this?     I can never contact Veriizon online and the virtual agent only answers very primary questions.  What s up with this poor cust service for such a big profit c ompany and only getting bigger?  I am always getting my bundle bill wrong ...  Do I need to call them today since contract ended today so my rates wont go off the wall?  WIll the rates still the same till I cancel?

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Bronze Contributor II
Bronze Contributor II
Posts: 279
Registered: ‎08-07-2010
Message 2 of 2
(2,017 Views)

@rubytuesday wrote:

Today is day my contract is up (last two years ) I havent made up mind as to if I want to stay with FIOS anymore but I do not want to be paying more than I already do/ WIll the rates go up today?  Also, I do n ot get monthly statements  every 2 months!  I think some of the fees overlap, too.  Anyone experiene this?     I can never contact Veriizon online and the virtual agent only answers very primary questions.  What s up with this poor cust service for such a big profit c ompany and only getting bigger?  I am always getting my bundle bill wrong ...  Do I need to call them today since contract ended today so my rates wont go off the wall?  WIll the rates still the same till I cancel?


    I can only tell you how it worked with us. We got a call notifying us that we would be losing a credit due to our

    two year contract expiring. I was able to call 1-800-Verizon and go over our renewal options and after agreeing

    to what we wanted, I was sent an email confirmation about the new renewal.

 

    So, to answer your question, yes, I would call them. Good luck!

 

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