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Contributor AnotherName
Contributor
Posts: 1
Registered: ‎01-02-2019
Message 1 of 2
(74 Views)

No one at Verizon knows what is going on with the Nest promo. TERRIBLE customer service. I wasted a good part of my day today on this. I ordered the Nest Thermostat and realized I cannot use it in my home. Guess I am lucky it was received as I see several posts that reference never getting their promised bonus - tell me about it - my mother never got her promised Visa Card.

Anyway, I would like to return the unopened product and request something else.

IS THIS POSSIBLE? HOW IS IT TRANSACTED? Was just on the phone for over 20 minutes with a clueless rep and she dropped my call and DID NOT call back after asking for a contact number at the beginning of the call.

Verizon, you need to do BETTER!

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Moderator Moderator
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Posts: 7,948
Registered: ‎03-18-2013
Message 2 of 2
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Hi AnotherName,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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