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Nest Protect Connectivity Issue with G1100 Router

Nest Protect Connectivity Issue with G1100 Router

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Contributor Wawzy
Contributor
Posts: 1
Registered: ‎11-26-2015
Message 1 of 5
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Upgraded to VZN Quantum G1100 router yesterday. Decided (unfortunately it appears) to change to VZN-assigned ESSID. Had no trouble reconnecting Dropcam Gen 1 to new network ID, but connecting two battery Nest Protect Gen 2's is proving challenging. Among other things over a couple of dozen attempts, I've rebooted router, turned down 5GHz (leaving only 2.4), upgraded Nest app on iPhone 6 to latest version, turned off cellular data, placed Protects within 5 feet of router, and checked password religiously. It continually fails when "Setting up interconnect" resulting in "Connection Error... P008". More than a dozen devices are live on this new router; the Nest Protects are the two remaining items to solve. Suggestions appreciated.

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Silver Contributor IV
Silver Contributor IV
Posts: 1,217
Registered: ‎12-14-2009
Message 2 of 5
(3,471 Views)

 

On a couple of occassions I needed it I found Nest's tech support very good.  I suggest you give them a call on the phone and describe your problem.  They may give you a solution.

 

 

Contributor DrKrizzle
Contributor
Posts: 3
Registered: ‎10-11-2014
Message 3 of 5
(2,395 Views)

any answers?  I tried turning on IPv6 with no luck.  Might have to send them back. 

Contributor joanne2345
Contributor
Posts: 1
Registered: ‎03-29-2015
Message 4 of 5
(2,214 Views)

Changing the Wifi Security from "WPA2/WPA mixed mode" to "WPA2" did the trick for me.

 

It's under Wireless Settings > Basic Security Settings > #4 Wifi Security

Moderator Moderator
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Posts: 1,308
Registered: ‎07-06-2016
Message 5 of 5
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In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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