***Print this out or at least copy to a word doc before starting***
This is where ORBI and Verizon send you for installation instructions.
The full instructions provided by the Knowledge Base article are below in black. My coaching is in red. Be aware: Verizon distributes different routers that work with their internet packages. This applies to the Quantum Gateway. Another router model, you are on your own.
Also: Verizon sells a top-of-the-line ORBI. In many homes and certainly city apartments, it is overkill. Check the ORBI web site to determine what you REALLY need, and understand you can always add satellites. Costco (as of 5/24/18) was selling model RBK-22 for $199 (about $50 less than list) and it has a range of 4000 feet.
Before going any further, it would be useful to photograph your ORBI box where it shows the serial number, model number and the password. If it isn’t on the outer box…look everywhere and find it. Print out the photo. Some of this information will be required if you give up and have to call Netgear: 888-NET-GEAR. Also have your Verizon router number, login and password. You will find these on the side of your router in tiny type. Photograph and enlarge…or make a copy. It is likely that Verizon suggested that you keep the user name ‘admin.’
If you do need to call Verizon for help (800-VERIZON), you already know not to call on weekends. About 830A ET weekdays is good. Definitely NOT AFTER 4PM ET or you too can have a 3 hour hold.
Next, if you have a computer without an Ethernet port, you are probably better off using the iOs app or the Android app. The iOs app is not perfect either.
Get the BIG picture: Your final system will be use the ORBI as the wireless router through your home with one or more ORBI satellites. In the end, your Gateway Router can provide hardwired Ethernet connections. So can your ORBI.
Best to charge your cell phone before embarking on this project (especially if you have FIOS voice) because there could potentially be some temporary service interruption during installation. A cell phone and the Netgear phone number (see above) will be helpful. If you are lucky, you will speak with Atun at Netgear who can figure anything out.
Also, think ahead to what you want your SSID and password to be on your ORBI. For simplicity, I chose the ones I was using on my 2.4mhz frequency since it served most of the area. I did have to change the SSIDs on 5.0 and on another range extender used the electrical wiring.)
Fios is a bundled Internet access, telephone, and television service that operates over a fiber-optic communications network. For your Orbi WiFi System to work with Fios, you must set up your Orbi router as an access point (AP), following these high-level steps:
These steps are explained in detail in the following sections.
To turn off your Verizon Fios wireless network:
To set up your Orbi router in AP mode:
If you use the ethernet method: At some point, it will be necessary to connect the Ethernet cable from your computer to your ORBI, not to Gateway router where it started. Since I gave up and called Netgear, I bypassed steps 5-8 and have failed on the iOs app and the Ethernet methods before giving up.)
Finetuning your system
Familiarize yourself with the ORBI web interface enough to click on the tab that shows the devices connected to you Wi-Fi. If your ORBI router is in fairly permanent proximity to any devices, set the 5.0 frequency as the one to use. Over time, ORBI would probably figure it out, but immediate gratification is always better.
If you use the SSID and password you had on your old FIOS system, you may still need to re-login on the other devices. My iPhone was smart, my Kindle was not.