11-07-2012 12:52 PM - edited 11-07-2012 12:54 PM
Verizon is offering credit to all those who lost services due to Hurricane Sandy as well as waiving fees associated with equipment replacements. In order to get credited, you must report an issue. If you haven't done so yet, you can do so by going to Verizon.com/repair and following the proper steps there.
In addition, Verizon Wireless will be crediting customers for voice and text overages for customers in New York and New Jersey counties affected by Hurricane Sandy. For additional information regarding wireless credits, please see http://t.co/yexyu10T
I hope that helps!
11-07-2012 03:22 PM - last edited on 11-07-2012 05:49 PM by ElizabethS
Hi, I lost service due to Hurricane Sandy. I have no dial tone or internet and would like to report the issue to get credited. When I go to verizon.com/repair, and submit my number, I get the following message:
The network was unable to process your information. To better serve your technical needs, please call Verizon customer service at 1-800-VERIZON(1-800-837-4966).
Thank you for being a Verizon customer. We appreciate your valued business.
So I am unable to report the issue, as you suggest, by going to verizon.com/repair and using your online Troubleshooter. Also, when I click on Create New Repair Request, nothing happens. Pleae tell me how i am supposed to report the issue and get credited, when none of your online systems allow me to do that. I have no other phone, so would like to find out how to report my lack of service online and get credited. Many thanks for telling me how to do that.
11-23-2012 07:58 AM
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.