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I though we would have our service restored today. We have been out since a tree took out the wires during Sandy. The first Saturday following the outage a tech came to the house, confirmed there was a break in the wire and left. Then about a week and half past, the on Veterans day a whole convoy of Verizon trucks descended on our road, they fixed the wife at the poll and then departed. Yesterday (Tuesday 11/13) Verizon came to our house again, checked the NIC box and went off to check other things. They came back and said that our pair was damaged and they were switching us to another pair. All well and good, they messed around with the NIC again and told me that it would be restored in a couple of hours when they swapped over at the sub station. This morning dawned and still no service so drove 8 miles to our library and checked the repair status via the website. Found there was no ticket so assumed that they had switched while I was out. Went back home but found the same state of affairs as yesterday. Back into the village again and went to a friends house to talk to a representative, found the ticket had been closed out as of 7pm yesterday evening. Generated a new ticket, but the next available time is going to be next Monday but the guy said he would expedite the work. When asked what that actually meant as far as someone coming and was told it would be before.... wait for it.....next Monday.
This morning when I checked the customer side of the NIC I saw an orange wire poking through from the teleco side of the box. I don't think it was there the other day when I looked in the box. The other complaint I have with Verizon is with their website, starting this week I was unable to get a detailed status report on my repair. The website decided it didn't like my log in, or, using the alternative of my phone number and last months bill amount, wouldn't let me get to the detailed status report.
I would like to think that they did try and contact me after closing out the ticket, when dialling into our line you get a busy signal, but closing out a ticket before they knew for sure the line was working is some slipshod work.
Join the club. The service is horrible, the communication is horrible, one person there doesnt know what the other is doing. Just switched from Comcast a couple weeks before Sandy, that was a big mistake. Still no servce.