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Addressing the Big Social Issues

by Employee Emeritus ‎06-16-2010 08:27 PM - edited ‎06-17-2010 10:59 AM


Verizon’s Senior Vice President – Corporate Responsibility Kathy Brown recently talked about Verizon’s commitment to being a good corporate citizen – that is, using our resources to address big social issues, have a positive impact in our communities and build sustainable business practices. 


Kathy points out that Verizon is doing some pretty terrific work in all three areas.  And in a time of economic upheaval, she notes we haven’t wavered from the conviction that the power of technology and innovation – along with good old-fashioned human capital – can help make lives better in the community.


We’ve captured Kathy’s thoughts on our approach to corporate responsibility in six short videos that I’ll be posting over the next few weeks.  This week’s topic: integrity and reputation. 


To hear more, click this link:  Integrity

by jjanko3959
on ‎06-20-2010 12:39 PM

"Integrity Reputation",  These are your words yet I have been a long time verizon customer. I also have verizon home TV-phone & internet.  I have a wireless plan with 3 phones and spend $600.00 per month on time auto pay every month.  I go in on fathers day with a dare that is broken and I have a warranty.  I have a brain tumor which has left my partially deaf so therefore keep the phone on my person so to be able to hear it.  I explained this to the girl Kristin That I need this phone it is the only one I can use, I was told sorry we have none in stock it will be 2-3 days to get your phone.  Being fathers day and I am awaiting calls from my kids you can guess I was the first customer at the store.  I asked if I could get the Dads and Grads special and get a phone that is about the same as the dare.  OOH NO THAT IS FOR NEW CUSTOMERS NOT EXISTING.  Well that is what you get for being a good paying customer with verizon.  Your stuck without a phone on fathers day yet the guy standing next to me being a new customer can get what he wants.  THIS IS WHAT YOU CALL GOOD CUSTOMER SERVICE REPUTATION INTEGRITY????? WELL THAT CONTRACT I HAVE MEANS NOTHING THAT IS SO THEY HOLD ONTO YOU, A LEG IRON WHAT A SHAME. I thought they would want to keep my good business.  The contract can be bought out and if that what it takes so be it maybe ATT will do better with customer service.  I find it hard to believe in this day with all the new phone companies coming out you can't do better!!!!

by Employee Emeritus
on ‎06-24-2010 09:40 AM

To jjanko3959 – I'm glad to ask our team to look into the issue you describe above.  Please e-mail me directly at and provide your phone number so that I can follow-up for you. – Susan

Making a Difference for Our Customers & Communities
The Responsibility Blog — Learn how Verizon is using communications technology to connect people to the larger resources of the community—education, health care, accessibility and safety—in ways that make lives better. Visit the Verizon Communications Corporate Responsibility Report. We hope you will share your views with us.

To view vital speeches given by our authors, visit our speeches page.

About the Authors

Rose Kirk

V.P. of Global Corporate Citizenship and President of the Verizon Foundation

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Rose leads Verizon's global corporate responsibility initiatives and philanthropic strategy, which focuses on applying Verizon's technology to improve education, healthcare and energy management.

James Gowen

Chief Sustainability Officer/
V.P. of Services Operations

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James oversees Verizon’s supply chain, vehicle fleet, investment recovery, purchasing and materials management and sustainability initiatives.

Jack McArtney

Director of Corporate and Community Responsibility

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Jack promotes digital wellness and online safety. He works with parents, educators, service providers, application developers and industry leaders to foster responsible use of Verizon's mobile and broadband networks.

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