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Read Tweets From Our First Live Twitter Chat Featuring Allan Gregerman, Author of 'Surrounded by Geniuses'

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Read Tweets From Our First Live Twitter Chat Featuring Allan Gregerman, Author of 'Surrounded by Geniuses'

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Read Tweets From Our Live Twitter Chat Featuring Allan Gregerman, Author of 'Surrounded by Geniuses'

 

TweetChat #

 

DanitaBlackwood RT @VZSmallBiz#business and #smallbiz get ready for our next month's author @dtapscott... the count down beginshttp://bitly.com/gJZyM0 #bizbooks -4:31 PM Apr 28th, 2011


VZSmallBiz #business and #smallbiz get ready for our next month's author@dtapscott... the count down begins http://bitly.com/gJZyM0 #bizbooks -3:05 PM Apr 28th, 2011


agregerman Thx @VZSmallBiz This has been a fun new way to exchange ideas. I'll look forward to doing it again. Cheers! #bizbooks -2:59 PM Apr 28th, 2011


VZSmallBiz Thank you @agregerman for today's live chat. Your insights were great! It has been a pleasure working with you all this month. #bizbooks -2:58 PM Apr 28th, 2011


agregerman Thx @DanitaBlackwood for joining in. Any questions about innovation, customer service or small business in general? #bizbooks -2:53 PM Apr 28th, 2011


DanitaBlackwood #Smallbiz & #entrepreneurs-author Alan Gregerman taking questions via Twitter- until 3 p.m. EST Do a search 4 #bizbooks & VerizonSmallBiz -2:50 PM Apr 28th, 2011


agregerman And they build and maintain a killer network. You might enjoy this blog post... http://bit.ly/iCfNIX #bizbooks -2:47 PM Apr 28th, 2011


ellen_yu @SannWood @mashable hello! FYI author + #smallbiz expert is hosting a live twitter chat now search #bizbooks 2 ask Q on customer service -2:46 PM Apr 28th, 2011


agregerman That they won't rest until they've wrestled the solution to the ground #bizbooks -2:46 PM Apr 28th, 2011


agregerman They also know how to give the sense that a customer's need is the most important thing in the world #bizbooks -2:46 PM Apr 28th, 2011


agregerman The best ones know how to listen, understand what a customer needs, and quickly find a solution #bizbooks -2:45 PM Apr 28th, 2011


VZSmallBiz Hello @DJGreatDane do you have a question for @agregerman? He's on Twitter now, giving advice on customer service and more #bizbooks -2:45 PM Apr 28th, 2011


agregerman A great concierge is an awesome role model for customer service! #bizbooks -2:44 PM Apr 28th, 2011


VZSmallBiz Q6: @agregerman You seem to think that concierges are a great source of inspiration. In what way? #bizbooks -2:43 PM Apr 28th, 2011


VZSmallBiz Hello @Disco0o Do you have a Q for @agregerman? He's an expert on customer service and tapping into new ideas/creativity #bizbooks -2:41 PM Apr 28th, 2011


agregerman Hello @MomsMaterial Let us know a bit about your business and if you have any pressing or fun questions? #bizbooks -2:40 PM Apr 28th, 2011


MomsMaterial RT @verizon#smallbiz need help w/ customer service? Or how to infuse new ideas into your #business? Join @VZSmallBiz #live chat now Search #bizbooks -2:38 PM Apr 28th, 2011


agregerman Take stores like Urban Outfitters. They leave customers alone until they express a need or interest. Just let them shop #bizbooks -2:37 PM Apr 28th, 2011


agregerman Some folks wants thoughtful questions and attention. Others to be left alone amid well-presented offerings #bizbooks -2:37 PM Apr 28th, 2011


agregerman Thx @MukMan I'd start with an engaging and positive greeting. Then try to quickly read their personal preference #bizbooks -2:36 PM Apr 28th, 2011


agregerman And Ritz-Carlton hotels... if you're feeling rich. They empower all employees to wow! customers #bizbooks -2:34 PM Apr 28th, 2011


agregerman Check them out at http://www.containerstore.com Or better yet, bring your slightly unorganized self into their store #bizbooks -2:33 PM Apr 28th, 2011


MukMan #bizbooks @agregerman How do I best capture a customer's attention and interest the minute they walk in the door - a greeting, display or??? -2:32 PM Apr 28th, 2011


agregerman A bunch. I really like the Container Store. These folks are obsessed with helping you to organize your stuff! #bizbooks -2:32 PM Apr 28th, 2011


verizon #smallbiz need help w/ customer service? Or how to infuse new ideas into your #business? Join @VZSmallBiz #live chat now Search#bizbooks -2:31 PM Apr 28th, 2011


VZSmallBiz . @agregerman so are there any other companies that offer great customer experience? #bizbooks -2:30 PM Apr 28th, 2011


agregerman For more info here's a fun article... http://bit.ly/ifFAx5#bizbooks -2:28 PM Apr 28th, 2011


agregerman I also like the way they stick to the customer until their questions are answered and needs are met #bizbooks -2:27 PM Apr 28th, 2011


agregerman I really like @WholeFoods #WholeFoods and their commitment to making customers smarter #bizbooks -2:26 PM Apr 28th, 2011


VZSmallBiz Q5: @agregerman Can you name some companies that are great customer service role models? #bizbooks -2:24 PM Apr 28th, 2011


agregerman To learn more check out this short article from my blog...http://bit.ly/ik8E2x #bizbooks -2:23 PM Apr 28th, 2011


agregerman Look at L.L. Bean. 99 year old company that guarantees everything it sells, and customers decide if a product meets their needs#bizbooks -2:22 PM Apr 28th, 2011


JohnColumbus @agregerman @vzsmallbiz Sounds like a solid approach - thanks for the tip #bizbooks -2:21 PM Apr 28th, 2011


agregerman It's probably giving the customer an unconditional guarantee of satisfaction. What could be better than that? #bizbooks -2:21 PM Apr 28th, 2011


TerrieHoward Thanks. It seems instant gratification is a need for the modern consumer. #bizbooks -2:20 PM Apr 28th, 2011


VZSmallBiz Q4: @agregerman What's your favorite customer service idea?#bizbooks -2:19 PM Apr 28th, 2011


agregerman Take Amazon's Kindle...We can now download and begin to read any new book in only 60 seconds! #bizbooks -2:18 PM Apr 28th, 2011


agregerman Thx @TerrieHoward Definitely! We often turn to the web to get an "instant" response and gratification #bizbooks -2:17 PM Apr 28th, 2011


ellen_yu RT @agregerman: ...get up from your desk and wandering around...to cool #businesses down the streets, museums, restaurants, etc.#bizbooks -2:17 PM Apr 28th, 2011


agregerman And keep an eye out for things that seem remarkable!#bizbooks -2:15 PM Apr 28th, 2011


agregerman Which means getting up from your desk and wandering around...to cool businesses down the streets, museums, restaurants, etc.#bizbooks -2:15 PM Apr 28th, 2011


agregerman Thx @JohnColumbus Start by committing to be more curious and taking a fresh look at the world around you #bizbooks -2:14 PM Apr 28th, 2011


TerrieHoward And are web-based businesses expected to operate at a faster rate than a brick and mortar business? #bizbooks -2:13 PM Apr 28th, 2011


agregerman The second is provide instruction videos that teach people new skills. Check out http://bit.ly/j8dXai #bizbooks -2:12 PM Apr 28th, 2011


JohnColumbus @agregerman @vzsmallbiz what tips do you have to be more creative? #bizbooks  -2:12 PM Apr 28th, 2011


acanal RT @agregerman: Greetings. Join the live Tweet chat today at 2 pm ET. It should be fun, informative and habit-forming #bizbooks -2:11 PM Apr 28th, 2011


ellen_yu Agree RT @agregerman: Use a blog as a way to deliver timely ideas -- a #business need to offer tips, insights or free goodies Smiley Wink#bizbooks -2:11 PM Apr 28th, 2011


agregerman And here are a couple of ideas that come to mind. The first is to use a blog as a way to deliver timely ideas #bizbooks -2:08 PM Apr 28th, 2011


ellen_yu Hi @agregerman! Glad you here to help #smallbiz FYI #live chat now. Follow @vzsmallbiz or search for #bizbooks http://bitly.com/kEOhSO -2:08 PM Apr 28th, 2011


agregerman Another great question. The web is an awesome medium for driving ideas, insights and practical know-how #bizbooks -2:08 PM Apr 28th, 2011


VZSmallBiz Q2: How can a web-based #business create a great customer experience? #bizbooks -2:06 PM Apr 28th, 2011


agregerman And while we're on this topic, here are seven things that are essential...http://bit.ly/k6JgXX #bizbooks -2:06 PM Apr 28th, 2011


VZSmallBiz #smallbiz need help with customer service? Or how to infuse new ideas into your #business? Join our #live chat now. Search for#bizbooks -2:05 PM Apr 28th, 2011


agregerman And asking the right questions. Then following up quickly with ideas and insight #bizbooks -2:04 PM Apr 28th, 2011


agregerman Thx @VZSmallBiz. Great question. The real key is engaging customers, listening and understanding their real needs #bizbooks -2:03 PM Apr 28th, 2011


MukMan RT @VZSmallBiz#smallbiz #free #consultation NOW w/@agregerman author, #entrepreneur + Venture Workshttp://bitly.com/kEOhSO #bizbooks -2:03 PM Apr 28th, 2011


VZSmallBiz #smallbiz #free #consultation NOW w/ @agregerman author,#entrepreneur + founder of Venture Works http://bitly.com/kEOhSO#bizbooks -2:01 PM Apr 28th, 2011


VZSmallBiz Q1 What are the keys to building and maintaining great customer relationships? #bizbooks #smallbiz http://bitly.com/kEOhSO -2:01 PM Apr 28th, 2011


VZSmallBiz Welcome Alan Gregerman @agregerman author of Surrounded by Geniuses to our #live #Twitter chat 2-3 pm ET #bizbookshttp://bitly.com/kEOhSO -2:01 PM Apr 28th, 2011


VZSmallBiz . @agregerman helps #companies develop winning strategies + create successful new products + new ways of doing #business #bizbooks -2:00 PM Apr 28th, 2011


VzNana RT @agregerman: Greetings. Join the live Tweet chat today at 2 pm ET. It should be fun, informative and habit-forming #bizbooks -1:52 PM Apr 28th, 2011


agregerman Greetings. Join the live Tweet chat today at 2 pm ET. It should be fun, informative and habit-forming #bizbooks -1:51 PM Apr 28th, 2011


VzNana RT @verizon: Live Tweet chat w/ @agregerman today at 2 pm ET#smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -1:44 PM Apr 28th, 2011


VerizonCA RT @VZSmallBiz#smallbiz #free #consultation Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use#bizbooks http://bit.ly/kEOhSO -1:25 PM Apr 28th, 2011


ellen_yu #smallbiz #free #consultation Live Tweet chat w/ @agregermantoday at 2 pm ET #smallbiz get your Qs ready use #bizbookshttp://bit.ly/kEOhSO -1:23 PM Apr 28th, 2011


VZSmallBiz #smallbiz #free #consultation Live Tweet chat w/ @agregermantoday at 2 pm ET #smallbiz get your Qs ready use #bizbookshttp://bit.ly/kEOhSO -1:23 PM Apr 28th, 2011


dcconcierge RT @verizon: Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -1:17 PM Apr 28th, 2011


verizon Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -1:15 PM Apr 28th, 2011


kbenckert RT @verizonbusiness: Live Tweet chat with @agregerman today (4/28) at 2 pm ET. #smallbiz get your Qs ready. Use #bizbookshttp://bit.ly/kEOhSO -11:54 AM Apr 28th, 2011


verizonbusiness Live Tweet chat with @agregerman today (4/28) at 2 pm ET. #smallbiz get your Qs ready. Use #bizbooks http://bit.ly/kEOhSO -11:49 AM Apr 28th, 2011


WWalkerWW RT @VZSmallBiz: Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -11:41 AM Apr 28th, 2011


MukMan Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -11:40 AM Apr 28th, 2011


ellen_yu Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -11:37 AM Apr 28th, 2011


VZSmallBiz Live Tweet chat w/ @agregerman today at 2 pm ET #smallbizget your Qs ready use #bizbooks http://bit.ly/kEOhSO -11:37 AM Apr 28th, 2011


TweeParties RT @VZSmallBiz #live Tweet chat with @agregerman today at 2 pm hope you can join http://bit.ly/kEOhSO #bizbooks -11:21 AM Apr 28th, 2011


VZSmallBiz hello! @TweeParties #live Tweet chat with @agregerman today at 2 pm hope you can join http://bit.ly/kEOhSO #bizbooks -10:50 AM Apr 28th, 2011

 

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