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Wrong 411 Info

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Contributor
Posts: 2
Registered: ‎03-20-2012

Wrong 411 Info

[ Edited ]

Hello, I work for California Music Studios, which has been in business for 25 years.  A music student informed us that Verizon 411 is giving an incorrect phone number.

 

Please make sure that your Verizon 411 database has the correct info:

 

California Music Studios

 

{edited for privacy}

 
Thank you very much!
Jeremy/CMS
2 REPLIES
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Moderator
Posts: 1,616
Registered: ‎03-10-2011

Re: Wrong 411 Info

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

Contributor
Posts: 2
Registered: ‎03-20-2012

Re: Wrong 411 Info

Hi ornahp, I have already jumped through hoops.  Like last week, I chatted with Pedro, he gave me an 800...on which I spoke with Brittany, who likewise gave me another 800 number, which was a dead-end as the last phone prompt asked me for my Verizon account.

 

I do not use Verizon phone/wireless service, nor does the company I work for.  Verizon keeps ping-ponging me back & forth, within their compartmentalized maze. 

 

One of our Verizon customers is given a wrong phone number by Verizon 411, a number which endlessly rings.  Frustrating, especially if Verizon refers new clients to our business.  There does not seem to be a clear-cut way to resolve the problem.

 

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