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Complaint Forum Proposal

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Bronze Contributor II
Bronze Contributor II
Posts: 77
Registered: ‎04-05-2010

Complaint Forum Proposal

Message 1 of 34
(9,613 Views)

I propose to Verizon that they start a forum exclusively for complainers and their complaints.


That way, those of us who are happy with what we have and made the choice to purchase can continue on helping each other with positive words and wisdom about the phones we own and have questions about.


Does anyone else agree?

 

Maybe they could start that forum today.

 

I would love to see a complaint/nag free HELP/INFO forum on here someday.

 

 

33 REPLIES 33
Bronze Contributor II
Bronze Contributor II
Posts: 163
Registered: ‎09-21-2009

Re: Complaint Forum Proposal

Message 2 of 34
(9,605 Views)

I second that motion, wholeheartedly.

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Gold Contributor II
Gold Contributor II
Posts: 974
Registered: ‎09-08-2009

Re: Complaint Forum Proposal

Message 3 of 34
(9,601 Views)

While I would love this, it won't happen. That would mean all the mods would probably spend thier time there, it would give the notion to people that that's the "solution" forum to look for all their answers, and it would probably start some hardcore trolling.

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Bronze Contributor II
Bronze Contributor II
Posts: 77
Registered: ‎04-05-2010

Re: Complaint Forum Proposal

Message 4 of 34
(9,576 Views)

Well, they can add auto language filters and have a mod on there 24/7.

 

I don't think people would look at it as the "solution" forum, because those of us who are smart just know it's for nagative Nancies that lead miserable, sad and negative lives.

 

It's like building a playground for children, they're not mature enough to play with big toys, so you give them something to distract them while the adults talk about real life.

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Bronze Contributor II
Bronze Contributor II
Posts: 163
Registered: ‎09-21-2009

Re: Complaint Forum Proposal

Message 5 of 34
(9,574 Views)

Indeed, that is probably true.  I've just been skipping over the ones who are acting "ignorant" and only helping the sincere ones.  People will get a whole lot more help and satisfaction from Verizon, if they werent so darn hateful, demanding, and threatening.  

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Bronze Contributor III
Bronze Contributor III
Posts: 184
Registered: ‎11-10-2009

Re: Complaint Forum Proposal

Message 6 of 34
(9,568 Views)

I see your point Mike, but I'm sure some sort of an adjustment to their proceedure could be made. And you have to admit, it'd sure be nice to not scroll through a ton of "My Eris doesn't open my garage door and sccop the poop in the yard and the sales person said it would" posts. Time could actually be spent discussing the handsets that we have and answering user's questions about those handsets.

 

I'm just sayin'. It'd be nice. Smiley Happy

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Complaint Forum Proposal

Message 7 of 34
(9,450 Views)

In general, complaints go something like this:

"I am unhappy about x. If Verizon doesn't fix x, I'm leaving!"

 

The vast majority of the complaint posts are not really supposed to be here, because the complainer is trying to convey a message to/get a response from Verizon directly. This is a peer-to-peer forum.

 

If you give them a section of their own, they will assume that this is the appropriate place to voice concerns to Verizon, and that Verizon reps will be responding to their complaint. This will lead to more complaints, both because their desire to post grumblings has been validated (in their eyes) and because Verizon "isn't listening" to them.

 

It doesn't matter how big of a peer-to-peer banner you put at the top, people will ignore it.

 

While I would love to see boards full of help and free of whining, I don't think it's going to happen.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Bronze Contributor II
Bronze Contributor II
Posts: 77
Registered: ‎04-05-2010

Re: Complaint Forum Proposal

Message 8 of 34
(9,421 Views)

I get where you're coming from, but what it would do is allow us, who don't complain and don't want to read it, to tell them to go elsewhere.

 

Yes, complaints may increase, but they will be able to be in one section. It would also increase the use of the forum and support area, which Verizon I'm sure would be pleased to know that they are getting lots of publicity.

 

There's no way to stop people from complaining, but giving them a specific place to do it will allow them to have an outlet and allow others of a more positive nature to steer clear.

 

It's like a detox center.

 

I'm not saying it will cure the forum or provide an ultimate solution, but it would be nice to tell people where to go when they start complaining.

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Gold Contributor II
Gold Contributor II
Posts: 974
Registered: ‎09-08-2009

Re: Complaint Forum Proposal

Message 9 of 34
(9,397 Views)

@M3lton wrote:

I get where you're coming from, but what it would do is allow us, who don't complain and don't want to read it, to tell them to go elsewhere.

 

But wouldn't that specific forum BE for complaining?

 

Yes, complaints may increase, but they will be able to be in one section. It would also increase the use of the forum and support area, which Verizon I'm sure would be pleased to know that they are getting lots of publicity.

 

Just because it's in on section it doesn't make it any less ugly. {please keep it relevant}

 

There's no way to stop people from complaining, but giving them a specific place to do it will allow them to have an outlet and allow others of a more positive nature to steer clear.

 

I agree, giving people an outlet is good. Giving people an "Everything goes here" section isn't. It's hard to structure a "Complaint Area" because when someone is upset they don't see the line of inappropriate and appropriate. They just see what they want.

 

And I think that you can agree, with the time that you've been on here, that it'll be intensely hard to speak reason (well, reason without a waspish attitude ) with a 'positive nature'.

 

It's like a detox center.

 

I'm not saying it will cure the forum or provide an ultimate solution, but it would be nice to tell people where to go when they start complaining.


I agree with somegirl completely. Though I do agree with you too. Sometimes coming on to this Android forum (and believe me, I've been on here since day one), for it to only be polluted with repatative threads sucks. Nothing I can do about it.

 

Seriously though, with all the work we do on here you'd think we'd be getting paid or something.

Or at least CL. 😄

 

 

 

 

-----------------------------------------------------------------------
If you use 'pls' because it's shorter than 'please' I'm going to say 'no' because it's shorter than 'yes.'
Wanna see my YouTube Channel? Message me about it really quick!
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Bronze Contributor II
Bronze Contributor II
Posts: 77
Registered: ‎04-05-2010

Re: Complaint Forum Proposal

Message 10 of 34
(9,395 Views)

Haha! Yeah, you'd think we'd get paid. Since I see more replies from a few of us than I've ever seen by a Mod or Admin.

 

It's crazy.

 

And the Complaint Forum is just a proposal. Maybe more of a dream. And it would need a lot more discussion and planning by the forum Admins and Mods.

 

Maybe someday people will just be happy and complain a little less, but until then I'll keep dreaming.

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