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Copper Contributor PjD805
Copper Contributor
Posts: 22
Registered: ‎11-03-2013
Message 1 of 5
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Not clear as whether this is a peer to peer or a tech support forum? I've read a number of the topics and noticed the Moderator and VZ support only respond to select topics - why is that?

The reason customers come here is because they have an issue. Is it not in VZ best interest and for the sake of PR to respond [at some level] to all topics?  Just an observation... Smiley Wink

 

 

4 REPLIES 4
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012
Message 2 of 5
(3,543 Views)

@PjD805 wrote:

Not clear as whether this is a peer to peer or a tech support forum? I've read a number of the topics and noticed the Moderator and VZ support only respond to select topics - why is that?

 

The reason customers come here is because they have an issue. Is it not in VZ best interest and for the sake of PR to respond [at some level] to all topics? ...

 

 


For starters I'd suggest you give the forums a bit more than 3 or 4 days before making up your mind on the effectiveness of the system.  In general this is a peer-to-peer forum, but obviously there are issues that other users cannot address, particularly when it comes to account information, invoice disputes, contract management, etc.

 

If you search the "technical" sub-forums, and then compare issues there with the (more or less) "gripe" forums, this should become clear fairly soon.  If not, just keep trying.

Copper Contributor PjD805
Copper Contributor
Posts: 22
Registered: ‎11-03-2013
Message 3 of 5
(3,507 Views)

I realize it's been less than a week, but I noticed later topics that had already been addressed...  

 

Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 4 of 5
(3,495 Views)

@PjD805 wrote:

Not clear as whether this is a peer to peer or a tech support forum? I've read a number of the topics and noticed the Moderator and VZ support only respond to select topics - why is that?

The reason customers come here is because they have an issue. Is it not in VZ best interest and for the sake of PR to respond [at some level] to all topics?  Just an observation... Smiley Wink

 

 


As armond stated, this is a peer to peer support forum where customers interact with each other to try to solve issues. 

 

The moderators will look for issues that cannot be handled by peers and escalate them to support.  However, 60% - 70% of the issues that get escalated get closed out for non-response because the customer does not come back after the initial post to provide the information that the support agents need to resolve their issue -- which means that they only come here to vent their frustration.  (kind of a "one hit wonder" )  But the majority of the issues posted here get resolved with help from other customers.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Copper Contributor PjD805
Copper Contributor
Posts: 22
Registered: ‎11-03-2013
Message 5 of 5
(3,471 Views)

Thank you for the clarification... Man Happy

 

The topic I started last week was fairly active and I was wondering why someone from T/S didn't have something to add[?].

 

 

 

 

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