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The quote option in forum is missing

The quote option in forum is missing

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Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎07-22-2010

The quote option in forum is missing

Message 1 of 11
(793 Views)

In both the mobile view and the desktop view this forum and another one also powered by Khoros, the option to quote the person being replied to is missing for me when I access this site and the other from my phone. Can someone from the forum management team please investigate and fix? 

 

Screenshot_20200201-080123.pngScreenshot_20200201-080031.png

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10 REPLIES 10
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Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎07-22-2010

Re: The quote option in forum is missing

Message 2 of 11
(792 Views)

Accessing this forum from Chrome on a desktop/laptop computer does show the expand tools in the reply screen including the quote option.

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Khoros Partner
Khoros Partner
Posts: 4
Registered: ‎08-10-2016

Re: The quote option in forum is missing

Message 3 of 11
(752 Views)

Hello Ann, 

 

Thank you for bringing this experience to our attention. We're looking into it and will update when a solution is found. 

 

Cheers, 

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Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎07-22-2010

Re: The quote option in forum is missing

Message 4 of 11
(740 Views)

Thank you for responding and I look forward to hearing the resolution. 

 

FYI I can see the option to expand the tools in the reply dialog when I access this site from a 7" tablet using Chrome browser in landscape orientation. The issue seems to be restricted to smaller devices like phones. 

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Administrator Administrator
Administrator
Posts: 1,110
Registered: ‎12-09-2014

Re: The quote option in forum is missing

Message 5 of 11
(692 Views)

Thank you @Ann154,

 


@Ann154 wrote:

Thank you for responding and I look forward to hearing the resolution. 

 

FYI I can see the option to expand the tools in the reply dialog when I access this site from a 7" tablet using Chrome browser in landscape orientation. The issue seems to be restricted to smaller devices like phones. 


We appreciate this additional information. We are looking into the issue and will let you know once the team finalizes their investigation. 

Thank you. 

 

 



Nilsa
Community Manager

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Administrator Administrator
Administrator
Posts: 1,110
Registered: ‎12-09-2014

Re: The quote option in forum is missing

Message 6 of 11
(590 Views)

Hello @Ann154

 

The team has gotten back to me regarding the quotes issue. It is occurring because of a change that was recently done. The change only includes the most basic buttons.


On mobile devices, where screen real estate is at a premium, the toolbar includes only the most common actions:

Undo
Bold
Italic
Bullet list
Styles
Insert link
Insert image
Insert video
 
We are working to add the quotes back for mobile devices.
 
Thank you for your patience. 
 
 


Nilsa
Community Manager

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,814
Registered: ‎09-24-2008

Re: The quote option in forum is missing

Message 7 of 11
(583 Views)

@Nilsa_VZ wrote:

Hello @Ann154

 

The team has gotten back to me regarding the quotes issue. It is occurring because of a change that was recently done. The change only includes the most basic buttons.


On mobile devices, where screen real estate is at a premium, the toolbar includes only the most common actions:

Undo
Bold
Italic
Bullet list
Styles
Insert link
Insert image
Insert video
 
We are working to add the quotes back for mobile devices.
 
Thank you for your patience. 
 
 

 

How about adding the option called, expand toolbar that exist on PCs? Please see screen shot(s) to see what I mean.

Thank you


Screenshot_2020-02-04_16-26-06.pngScreenshot_2020-02-04_16-26-56.png

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Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎07-22-2010

Re: The quote option in forum is missing

Message 8 of 11
(575 Views)

The expand button would be more helpful than the current configuration. The other thought I have is allowing the user to customize it in their profile settings much like you can customize a toolbar in Word or Excel programs. 

 

Of the options in the list, bold, italics, and insert image are the only ones I would use regularly from a mobile device. The rest are items I just don't use and if I did, I would maybe once a year. For example, I never post videos and even if I did I would likely post them from a computer instead of a mobile phone. 

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Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎07-22-2010

Re: The quote option in forum is missing

Message 9 of 11
(458 Views)

If I'm reading the linked thread correctly, the toolbar should already be editable by the administration of the site if the site is using that version of the Editor for message writing and editing. 

 

https://community.khoros.com/t5/Khoros-Community-Blog/Introducing-Editor-v2-Enhance-your-Message-Edi...

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Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎07-22-2010

Re: The quote option in forum is missing

Message 10 of 11
(388 Views)

Nilsa,

Is there any update on this issue? There were at least three instances in the last hour where I wanted to quote someone, but couldn't because the option wasn't available on my phone's browser. 

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