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What do you do when the Solution posted is Wrong?

What do you do when the Solution posted is Wrong?

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Bronze Contributor I
Bronze Contributor I
Posts: 63
Registered: ‎05-19-2009
Message 1 of 4
(7,373 Views)
Just browsing through the forums, I see a lot of "solved" issues where the accepted solution is actually incorrect... Is there a process on this? 
3 REPLIES 3
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 2 of 4
(7,370 Views)

Spanky,

 

From my perspective as a fairly frequent poster here who may or may not be one of the ones who you feel have posted incorrect info  Smiley Very Happy  (I am really replying to both this thread and your other one on posters apparently replying frequently to gain status), I see at least a couple of options for you:

 

1) Simply post (hopefully reasonably nicely) in any thread where you disagree with the answer(s) that you disagree, why you disagree, and what you think the correct solution is. There are very few threads that get closed after being marked solved so you should be able to continue the thread. You cannot remove the solved mark, but the original poster can, and the moderators can.

 

2) There is a"report abuse to moderators" link at the bottom of the posts, you can always use that to identify specific posts that are wrong.

 

3) You can Private Message (PM) the original poster of the bad info, or PM one of the moderators, asking for changes.

 

I think it is best to not open a new thread disputing something in another thread, people might see only the original and go with the "bad" info.

 

If I am one of the posters you are referring to, please send me a PM with some details, I most definitely do not want to ever post incorrect info.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

 

 

Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 86
Registered: ‎03-13-2009
Message 3 of 4
(7,314 Views)
I whole heartedly agree with Justin's response.
Silver Contributor I
Silver Contributor I
Posts: 248
Registered: ‎03-16-2009
Message 4 of 4
(7,282 Views)
As an employee who is working to know "everything" I would honestly welcome a Private Message advising me that what I posted was incorrect so that I can learn and grow.  Thank you!  

James
Verizon Wireless
South Area Operations


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