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Your issue has been escalated to a Verizon agent

Your issue has been escalated to a Verizon agent

Copper Contributor jerryb53
Copper Contributor
Posts: 40
Registered: ‎05-23-2014
Message 1 of 2

What exactly does this mean? I've gotten this message a dozen times when I post a question and not once have I ever been contacted by anyone! I've checked my messages.

Moderator Moderator
Posts: 1,938
Registered: ‎03-10-2011
Message 2 of 2

Hi jerryb53, 


You will find Private Messages (PM) showing up at the top right side of the page next to your username (it will have a number next to it with the number of pm's you have).   (see below image)


when you click on your name a colum will show up ... see second image - if you click on the envelope you will be directed to your incoming PM's.  


Hope this helps.  





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