how do I get to private mail from the forum?

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Nickel Contributor
Nickel Contributor
Posts: 43
Registered: ‎04-20-2011

how do I get to private mail from the forum?

Message 1 of 9
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This forum is really lame. I don't see a way to read my private forum messages. It ought to be on the main forum page. I'm not about to go exploring the entire site to see me messages. This forum sucks as does the entire verizon web site!
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Moderator Moderator
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Posts: 10,231
Registered: ‎03-18-2013

Re: how do I get to private mail from the forum?

Message 6 of 9
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You need to be signed in (your screenshot shows you logged out).  If it still isn't visible go to My Settings > Preferences > Private Messenger, and make sure there is a checkmark next to "Turn on private messages."

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: how do I get to private mail from the forum?

Message 2 of 9
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The envelope on the upper right of your screen turns gold when you have a message. It's easy to see!

 


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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-18-2013

Re: how do I get to private mail from the forum?

Message 3 of 9
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NO!  It is not.

If it were that easy then why are there dozens of "where is my message icon" questions on the forum?

 

You were kind enough to respond to my comment and I received this email:

" You have received a private message in the Verizon Forums from: ElizabethS with the subject line: Firewall is blocking......
Private messages are located at the envelope icon on the upper right-hand side of the community. "

 

So, I have spent the past half-hour searching for the elusive envelope icon, and it's nowhere to be found.

 

It is simply not there.

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Moderator Moderator
Moderator
Posts: 10,231
Registered: ‎03-18-2013

Re: how do I get to private mail from the forum?

Message 4 of 9
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Hi stevemann,

 

The Private Message icon is located at the top right corner of the page, just below the red search button. 

It should look like this -->>

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-18-2013

Re: how do I get to private mail from the forum?

Message 5 of 9
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No, it is not.

 

Here's a screenshot of that area:

 

verizon.jpg

 

I've refreshed the page, I've logged out and back in, I've gone to other pages and returned. The icon is not there.

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Moderator Moderator
Moderator
Posts: 10,231
Registered: ‎03-18-2013

Re: how do I get to private mail from the forum?

Message 6 of 9
(8,529 Views)

You need to be signed in (your screenshot shows you logged out).  If it still isn't visible go to My Settings > Preferences > Private Messenger, and make sure there is a checkmark next to "Turn on private messages."

View solution in original post

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-18-2013

Re: how do I get to private mail from the forum?

Message 7 of 9
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Now I see the confusion. At the top, I *am* logged in to Verizon - it even says "Hi Steve". But it is not at all clear that I also have to sign on to the forums separately.

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Contributor
Contributor
Posts: 3
Registered: ‎02-26-2020

Re: how do I get to private mail from the forum?

Message 8 of 9
(949 Views)

almost 4 years later and Verizon still can't fix that issue... Verizon does not care.

 

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Moderator Moderator
Moderator
Posts: 10,231
Registered: ‎03-18-2013

Re: how do I get to private mail from the forum?

Message 9 of 9
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As this thread is now over two years old and the information is out of date, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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