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how do I get to private mail from the forum?

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Merthiolate
Nickel Contributor
Nickel Contributor
Posts: 43
Registered: ‎04-20-2011

how do I get to private mail from the forum?

Message 1 of 9
(10,825 Views)
This forum is really lame. I don't see a way to read my private forum messages. It ought to be on the main forum page. I'm not about to go exploring the entire site to see me messages. This forum sucks as does the entire verizon web site!
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LawrenceC
Moderator Moderator
Moderator
Posts: 10,705
Registered: ‎03-18-2013

Re: how do I get to private mail from the forum?

Message 6 of 9
(9,218 Views)

You need to be signed in (your screenshot shows you logged out).  If it still isn't visible go to My Settings > Preferences > Private Messenger, and make sure there is a checkmark next to "Turn on private messages."

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ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: how do I get to private mail from the forum?

Message 2 of 9
(10,775 Views)

The envelope on the upper right of your screen turns gold when you have a message. It's easy to see!

 


stevemann
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-18-2013

Re: how do I get to private mail from the forum?

Message 3 of 9
(9,227 Views)

NO!  It is not.

If it were that easy then why are there dozens of "where is my message icon" questions on the forum?

 

You were kind enough to respond to my comment and I received this email:

" You have received a private message in the Verizon Forums from: ElizabethS with the subject line: Firewall is blocking......
Private messages are located at the envelope icon on the upper right-hand side of the community. "

 

So, I have spent the past half-hour searching for the elusive envelope icon, and it's nowhere to be found.

 

It is simply not there.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,705
Registered: ‎03-18-2013

Re: how do I get to private mail from the forum?

Message 4 of 9
(9,225 Views)

Hi stevemann,

 

The Private Message icon is located at the top right corner of the page, just below the red search button. 

It should look like this -->>

stevemann
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-18-2013

Re: how do I get to private mail from the forum?

Message 5 of 9
(9,221 Views)

No, it is not.

 

Here's a screenshot of that area:

 

verizon.jpg

 

I've refreshed the page, I've logged out and back in, I've gone to other pages and returned. The icon is not there.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,705
Registered: ‎03-18-2013

Re: how do I get to private mail from the forum?

Message 6 of 9
(9,219 Views)

You need to be signed in (your screenshot shows you logged out).  If it still isn't visible go to My Settings > Preferences > Private Messenger, and make sure there is a checkmark next to "Turn on private messages."

View solution in original post

stevemann
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-18-2013

Re: how do I get to private mail from the forum?

Message 7 of 9
(9,198 Views)

Now I see the confusion. At the top, I *am* logged in to Verizon - it even says "Hi Steve". But it is not at all clear that I also have to sign on to the forums separately.

FIOSDOBO
Contributor
Contributor
Posts: 3
Registered: ‎02-26-2020

Re: how do I get to private mail from the forum?

Message 8 of 9
(1,639 Views)

almost 4 years later and Verizon still can't fix that issue... Verizon does not care.

 

LawrenceC
Moderator Moderator
Moderator
Posts: 10,705
Registered: ‎03-18-2013

Re: how do I get to private mail from the forum?

Message 9 of 9
(1,636 Views)

As this thread is now over two years old and the information is out of date, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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