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live chat helpline

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slmcgill
Contributor
Contributor
Posts: 1
Registered: ‎08-13-2010

live chat helpline

Message 1 of 7
(9,471 Views)

This was my first time using it.  I want to thank Michelle for being so patient and helpful.  This was very fast and easy. Once again Thanks Michelle.

6 REPLIES 6
beckyc
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 201
Registered: ‎10-21-2009

Re: live chat helpline

Message 2 of 7
(9,453 Views)

So glad you found it useful! We will pass this along to make sure Michelle gets your feedback.

kemo
Contributor
Contributor
Posts: 5
Registered: ‎08-17-2010

Re: live chat helpline

Message 3 of 7
(9,333 Views)

IT WOULD HELP IF THEY WERE ACTUALLY OPEN...SUPPOSED TO BE OPEN UNTILL 10 PM...IN ASIA MAYBE

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: live chat helpline

Message 4 of 7
(9,329 Views)

Hi Kemo.

 

You have received information in your private message box -- > . It is a small gold envelope on the upper right of the screen. Please Read

youngsc
Contributor
Contributor
Posts: 1
Registered: ‎07-22-2014

Re: live chat helpline

Message 5 of 7
(4,572 Views)

I just got finished with the worst live chat experience. The agent is either not listening or just not comprehending anything I said. my issue was not resolved, and I suspect she did not ever understand it in the first place. This is the first time I have had this experience AND the first time a survey window did not pop up. I would like to comment on this representative's service. how do I do this after the fact. I have the chat ID and rep's name.

 

(also, there is no "new message" button on my screen so I have only the option of Replying to other posts).

 

thank you

LawrenceC
Moderator Moderator
Moderator
Posts: 10,713
Registered: ‎03-18-2013

Re: live chat helpline

Message 6 of 7
(4,562 Views)

Hi youngsc,

 

Can you please briefly describe the issue you are having that was not resolved?

dorothy0225
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-28-2011

Re: live chat helpline

Message 7 of 7
(4,294 Views)

I am always glad to see comments like this.  It helps me understand that my issues are not isolated but that it is part of the "business model" to ignore customers, provide lousy service and outsource everything to India.

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