I just got finished with the worst live chat experience. The agent is either not listening or just not comprehending anything I said. my issue was not resolved, and I suspect she did not ever understand it in the first place. This is the first time I have had this experience AND the first time a survey window did not pop up. I would like to comment on this representative's service. how do I do this after the fact. I have the chat ID and rep's name.
(also, there is no "new message" button on my screen so I have only the option of Replying to other posts).