FIOS Mobile App VMS_1050

[saycoda]

Idk if this is the correct forum for this question but here it goes:

I just received my new MXIII-G Android TV Box, it's essentially a tablet. I installed the FIOS app and although it functions, every time i go to watch something i get a message something like this: "CONTENT MANGEMENT we have detected your device has been modified...........we cannot play this content Error VMS_1050”

anyone have an idea?

Thanks

[mfizzy]

I would guess it is because the output is going off the device violating drm. In the app help section you can report an issue to the developer.

[Philbertphd]

This is happening to me to on a brand new stock Android tablet. Shows are playing fine on an LG smartphone but nothing will play on the tablet, which is a registered device.

[CRobGauth]

Use the in app help to report issue.
They were able to correct my issue.

[Philbertphd]

Thus far I have reported the problem to the in-app help. The person who responded has asked if the app was ever installed before (i.e., did it ever work with a previous version) and confirmed the error message is for those who are trying to use a rooted device - which this is NOT. Nor have we tried this app before. I also sent a message to FiOS' own help desk, and FiOS' help response had a lot of references to DVR usage (we don't have one). What little they mentioned that was relevant to this issue did not work (remove/reauthorize, rename, uninstall/reinstall, reboot the router) - the FiOS app STILL thinks this fresh-out-of-the-box Christmas Day tablet is rooted. IT'S NOT. We do have other TV apps on the tablet - Netflix, Hulu, even Amazon Prime - and literally every other app we've thrown at the tablet has worked perfectly right out of the gate, so to speak, EXCEPT FiOS -and that, of course, is the one service I pay the MOST for. I pay more in TWO MONTHS for FiOS than I do for all the other apps combined for the YEAR. And I don't even subscribe to any premium services - no Showtime, HBO, etc.   

By the way, this is a Tablet Express Dragon Touch X10 tablet, it's got a beautiful 10.6" screen, and is an octa-core model. Got it from Amazon. It's fast, smooth, and for whatever reason, FiOS doesn't like it. The error message remains the same: 

"CONTENT MANAGEMENT

We have detected that your device has been modified in a manner

that does not comply with our content protection requirements.

Please restore the device to its original settings in order to watch 

content.

Error Code: VMS_1050"

Apparently the app's error-checking code is a bit too restrictive. Evidently I'm not the only person getting this message; I've seen this mentioned on the Google Play store reviews of this app as well.

[Philbertphd]

VERIZON CLOSED THE SUPPORT TICKET. They're insisting the problem's at my end, that my tablet is rooted - IT IS NOT. They're telling me to "return my tablet to factory settings and then let us know if this resolves the problem" - The tablet IS AT FACTORY SETTINGS! There's nothing to return it TO!

I submitted another support ticket. There has been NO help from Verizon on this issue thus far.

[CRobGauth]

Couple of comments:

1) App support is Verizon, just a different group.

2) They have DRM requirements from their content providers. It could be that the version of Android your tablet vendor chose doesn't meet that (maybe they chose a root OS).

[Max10011]

Sam issue and the device isn't rooted. So **bleep** off right now with new update. Not only this app is still missing local channels, now it doesn't even work on half my Android device.

[Max10011]

So what's the requirement? My device isn't rooted. I have check root checker app to make sure.

[BulletRouge]

Yea, I've very interested in know what I need to do to watch on my device as well...