Our tv service has been shut off even though payment was made. The billing page shows that we must make a payment, which was made 3 weeks ago. Now when we go to watch the super bowl we cannot. Make a refund immediately of the last month of service please. We never wanted tv in the first place but were forced into it by unending marketing changes. Now on one of the only days we would watch something, no service due to billing error verizon end
Have you tried calling customer service? This is mainly a peer to peer support forum.
Hi apprenticepress,
Your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers. For billing issues, please contact Verizon during normal business hours.
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