This post resides on the Verizon Wireless News Center, by Ken Muche. The rise of mobile technology in business. Scott Carter was in high school when he founded Carter Services in 1974. That was enough of a feat; however, not long after, the Torrance, Calif.-based company became one of Southern California’s top service providers for all things heating, cooling, refrigeration, electrical and more.
Back then, Carter would service appliances whenever he could schedule the time, mostly between classes and after school. Mobile phones were decades away, so he made do with the high-tech tools of the era: landline phones and word of mouth.
“When I first started, I just had an answering service,” said Carter. “If I wasn’t in the office, [customers] would sometimes have to reach out to [other] customers in their homes to try and find me. As you can imagine, it wasn’t the best system in the world.”
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