Customers With Disabilities
quick menu

Verizon Business Markets Blog

Welcome to the Verizon Fios Community.

Find help and answers to questions about anything and everything Verizon.

Displaying articles for: April 2011

It’s been a busy week for the Verizon Small Business team.  If you are a regular reader of this blog or if you follow us on Twitter or is a fan of the Verizon Small Biz page on Facebook, then you knew about these activities:



In Time for Mother’s Day ~ ‘Mompreneurs’ Get Ready to Win $5,000 Cash

by Employee ‎04-27-2011 12:39 PM - edited ‎05-17-2011 10:27 AM

With Mother’s Day fast upon us, it makes sense for us to recognize some of our entrepreneurs who do double duty as moms. If you’re a mom and a Verizon customer who owns her own business, we have a contest that recognize all your hard work.


Verizon’s ‘Hardest Working Small Biz Mom’ contest from Verizon begins April 29th and runs until May 22.  It’s simple to enter just share your story with us… how do you manage running your own business and your household?  To enter just upload a short video or submit a blog post.  This contest will be up on the Verizon Small Biz Facebook page on April 29th and we’re giving our dedicated blog readers a heads up… so you can start preparing your entry now.


Featuring Author Alan Gregerman LIVE Webinar and LIVE Tweet Chat this Week

by Employee ‎04-26-2011 09:46 PM - edited ‎04-27-2011 06:30 AM

The Verizon Authors Series was designed to bring experts to small businesses.  All this month we gave away featured author, Alan Gregerman’s book Surrounded by Geniuses.  We will give away more of Alan’s book the rest of this week.


On Wednesday, April 27th at 2 p.m. EST Alan will host a live (free) webinar presented by the Verizon Small Business Center and then be available for an hour on Twitter on Thursday, April 28th at 2 p.m. EST to answer questions and offer advice.


I urge all businesses to seize these two opportunities to get insights from Alan Gregerman. Consider it a free consultation with a business expert so why not participate? 


Guest blog post by author Alan Gregerman who wrote Surrounded by Geniuses, he has been helping companies and organizations unlock the genius that exists in all of their employees.


If you're like most businesses you realize that providing excellent customer service is essential to your success.  While you might win customers based on the quality, reliability, and price of your products, services, or solutions, you're likely to keep them by delivering the best customer experience in your marketplace.  


And that's what this Wednesday’s webinar is all about.  I will begin the webinar by looking at a couple of companies that have two different and very successful customer service models to give you a sense of how you can create your own winning customer experience.  


So please join me on this free live webinar tomorrow Wednesday April 27th at 2:00 p.m. Eastern time for "Customer Service -- Winning in Your Market by Creating the Most Compelling Customer Experience."  




Broadband: Dressing up for the Future

by Employee ‎04-26-2011 11:06 AM - edited ‎04-26-2011 11:33 AM

Guest blog post by Steve Ross, corporate editor for Broadband Properties magazine.


So, what does it take to survive and thrive in an ultra-connected world?


That’s the question being addressed this week for a broad spectrum of businesses attending Broadband Properties magazine annual summit, sponsored by Verizon and others, in Dallas, TX.  With a focus on multi-family communities, the summit brings together representatives from broadband, cable, real estate and property management and state and local governments.


Twitter Chat With An Author A Month Hosted by VZSmallBiz – Tips for SMBs

by Employee ‎04-26-2011 08:40 AM - edited ‎06-14-2011 07:17 AM

We’re excited and ready to host our monthly Twitter chats with a featured author from the  Verizon Author Series.  For those who don’t know what a Twitter chat is, it is simply a conversation on Twitter.  You’ll find our one-hour conversation on Twitter by following the @VZSmallBiz username ( and searching for the hashtag #bizbooks.


We will post a reminder about the upcoming Twitter chats the Tuesday before each chat.  Our Verizon Author Series Twitter chats will held on a Thursday at 2 p.m. EST.  We will also ask you to post questions for the author in the comments section of the blog.  Or you can ask the author your question directly during the live Twitter chat.



Weekly Roundup - The Green Machine

by Employee ‎04-21-2011 11:30 AM - edited ‎04-22-2011 10:14 AM

This week saw the reemergence of the iconic  Volkswagen Beetle – the quintessential small car for Boomers (known as the Bug in the 1960s) that enjoyed a resurgence in the 1990s. My first car was a green Vee-Dub that took me many places. Years later I remember reading that the Beetle’s engine actually put out more carbon monoxide and nitrogen dioxide (key components of smog) per mile driven than a Cadillac El Dorado. The new Beetle will have a 40 mpg diesel option but no plug-in version yet.


Another counterintuitive idea this Earth Day is that large businesses are cleaner than small ones.  Probably not true, but large companies are intently focused on things like energy management, fleet fuel efficiency and USGBC guidelines for new and retrofitted buildings.  At Verizon we have an ongoing full-court press to reduce energy consumption in everything from  the amount of data (= electrical consumption) to run our networks and  paperless billing to telework for our employees.


Cybercrime… does it affect your business or you, personally?  These series of  

Q & A from Wade Baker, director of risk intelligence at Verizon and principal author of the 2011 Data Breach Investigations Report , offers some interesting insights.  To see key findings, get access to the full DBIR report, listen to an audio podcast on this topic or to see additional graphs click this link.


It’s started… Moving Season.  From April through September each year, Americans are on the move.  Either to upgrade or downgrade their home; move for a job or to be closer to a loved one - many begin the search for a new home now.  {Note: the #1 reason people move is to be in a better school and/or area.}


For brokers and small businesses in the real estate industry it’s high season, and we’re offering you a monetary boost – a mutually beneficial arrangement if you want to take on the assignment (incentive: $100 gift card).  In addition to a rewards card, our program helps real estate brokerages retain their most valuable assets: top performing agents!



Just like a car needs a tune up every so often, your business needs one too.  If you’re in business, it’s a good idea to review your business plans quarterly.  Perhaps it’s changing the layout of your retail shop or updating your menu.  With each quarterly review, it’s also a good time to review your business’ telecommunications service and determine if you have the right services.  Do you need faster broadband speeds?  Do you need more phone lines?  Perhaps your dental office could use TV service?  Or perhaps it’s finally time to get a website for your business?


If you are looking to upgrade your current services or shopping for new services, consider Verizon.  We offer many products and services for businesses of all sizes.  Any of our services can be purchased in a bundle or individually, with or without a term agreement.


The Weekly Roundup – Free Drinks, Street Sentiment & 401(K) Startups

by Employee ‎04-15-2011 09:16 AM - edited ‎04-15-2011 09:20 AM

This past weekend I was at the NSBA (that’s school boards not small business!) annual conference in San Francisco and happened to wander into a restaurant with a couple of colleagues. I was checking in on Foursquare with my smartphone when I saw the notice about ‘nearby specials.’  And, sure enough, if you ordered food, you could receive a free beer or glass of wine at the restaurant.  I told my colleagues to sign up on Foursquare on the spot to get the special – and it worked for the three of us!


This post on whether or not small business understands the value of social media and geo-location services like Foursquare, Gowalla or Facebook Places gets to the heart of the matter – customers use them, so you should, too!




Innovation -- Unlocking the Genius in Yourself and Your Business

by Employee ‎04-14-2011 08:37 AM - edited ‎04-14-2011 08:41 AM

Guest blog post by author Alan Gregerman who wrote Surrounded by Geniuses, he has been helping companies and organizations unlock the genius that exists in all of their employees.



Greetings!  If you're like most businesses you realize that innovation is essential to your success.  Customers want to do business with companies that consistently bring them the most valuable products, services, and solutions.  And that means always thinking about how to improve your current offerings and, over time, create new offerings that do an even better job of helping those you serve to achieve their objectives.  It also means developing new ways to meet the needs of customers – by being more responsive, convenient, flexible, available, and easy to do business with.  And also by making customers smarter so they can gain greater value from what we offer and their relationship with us.  


Guest blog post by author Alan Gregerman who wrote Surrounded by Geniuses, he has been helping companies and organizations unlock the genius that exists in all of their employees.



Greetings.  During the next three weeks I’ll be giving two upbeat and practical webinars on the topics of innovation and customer service as part of the Verizon webinar series and as part of the newly launched Verizon Author Series.


I’ll be covering two essential topics for small- and medium-size businesses in these challenging times. The sessions are based on my latest book titled Surrounded by Geniuses which is all about unlocking the brilliance in ourselves and our companies in order to create the most remarkable experiences for those we have the privilege to serve. 


For more insights, join my LIVE free webinar presented by the Verizon Small Business Center this Thursday, April 14 at 2 p.m. EST. 



How has your week been? Lots of interesting stories in the news these days.  Check out these articles below that may be pertinent to your business.


All business knows customers are key, but some customers are just toxic… this article offers tips on how to handle them.


Your company like my may have a Facebook page… the biggest challenge is to keep your fans engaged and to get more fans.  This article has some interesting facts about when to post and how to engage.


Are You In The Genius Business?

by Employee ‎04-07-2011 06:27 AM

We’re excited to kick start the Verizon Authors Series with this month’s featured author Alan Gregerman who wrote Surrounded by Geniuses.


Alan has been helping companies and organizations unlock the genius that exists in all of their employees.  He is a big proponent of challenging oneself and learning from other people and places to get a better handle on life and business. 


Featuring the Verizon Small Biz Author of the Month Series – Tips for SMBs

by Employee ‎04-06-2011 04:56 AM - edited ‎04-07-2011 09:53 PM

Starting this month Verizon’s small business team will launch the Verizon Authors Series featuring a book a month that we hope will provide additional insights to help you run your business better.  We’re excited to launch this series that will bring you even more resources.


Books are another great tool to learn more about a topic, get ideas, insights or even give you an idea that just may be the breakthrough you need.


The author of each book we will feature every month will provide a guest post on our blog, the Verizon Small Biz, offering you information on how they got started with their business, what their book is about and some key tips that you may be able to incorporate into your business.


About Verizon Business Markets
Get news from Verizon about Business Markets services and market trends that affect your bottom line. Here, you'll find tips and commentary from the Verizon Business Markets group and other experts to help keep your business growing.


Contact the editor:

About the Authors

Tumara Jordan

Senior Manager: Verizon Business Markets

Photo of Tumara Jordan

Tumara is a contributor to the Business Markets Marketing team and she currently manages Social Media marketing campaigns.

Kelly Boyd

Marketing Analyst, Verizon Business Markets

Photo of Kelly Boyd

Kelly is a member of the OOF Verizon Business Markets Creative & MarCom team where she leads social media marketing.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services


Watch Fios