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Verizon Business Markets Blog

Employee Employee ‎10-28-2014 09:06 PM

The following post is from Mary Yarbrough, Verizon's vice president of mass business marketing.

 

Small businesses’ appetite for fast, reliable Internet capability is increasing as they move larger files, images and video to and from their customers. A reliable, fast Internet connection can enable small-business owners to run their business more efficiently, saving them time and resources.

 

Yet, to date, most small businesses can receive information far more quickly than they can send it.

 

That’s changing for Verizon’s small-business FiOS Internet customers.

 

Starting today (Sept. 22), we’re launching SpeedMatch, which will increase small-business customers’ FiOS Internet upload speeds to match their download speeds. This means a customer with our 50 megabit per second download/25 Mbps upload option will receive 50 Mbps for upload and download. This SpeedMatch upgrade applies to our FiOS Internet speed options up to 500 Mbps.

 

 

SpeedMatch will offer a more consistent Internet experience for such applications as:

  • Sending large files such as customer proposals, training videos, engineering drawings to customers or to the cloud for storage.
  • Video conferencing via FaceTime, GoToMeeting or other apps.
  • Updating social media with images, videos and other large files.
  • Streaming live events online.

 

The upgrade to SpeedMatch, which is made possible by the power of Verizon’s all-fiber network, will be free to nearly all eligible current customers. It’s one way for us to say thank you, we appreciate your business, and we want to continue to support you so you can focus on running your business better.

 

Verizon is committed to providing an outstanding customer experience. And customers are noticing. Verizon is ranked “Highest in Customer Satisfaction with Very Small Business Wireline Service” in the latest J.D. Power 2014 U.S. Business Wireline Satisfaction Studysm.

 

Verizon has consistently raised the bar for Internet services since we launched FiOS in Keller, Texas, 10 years ago. And we’ll continue to innovate for our customers.

 

 

Verizon received the highest numerical score among very small business wireline providers in the proprietary J.D. Power 2014 Business Wireline Satisfaction StudySM.  Study based on responses from 4,220 business wireline customers measuring 9 providers and measures satisfaction among wireline service decision-makers with very small businesses.  Proprietary study results are based on experiences and perceptions of consumers surveyed in April-June 2014. Your experiences may vary.  Visit jdpower.com

 

Employee Employee ‎09-17-2014 08:23 AM

 

The following post is from Mary Yarbrough, Verizon's vice president of mass business marketing:

 

Why do we choose some businesses over others? For me, it’s all about reliability. Will the auto dealer have my car ready when he said he would? Will the local baker get my daughter’s birthday cake right?

 

Reliable communications services are critical to small businesses. A recent Verizon/Small Business Trends survey of small businesses in Philadelphia found that 89 percent identified high-speed Internet as essential to their operations, and two-thirds of respondents identified landline phone service.

 

Verizon gets that, and our customers seem to agree.

 

 J.D. Power: Verizon Ranked Highest in Very Small Business Wireline Customer Satisfaction

 

I’m proud to note that Verizon is ranked “Highest in Customer Satisfaction with Very Small Business Wireline Service” in the J.D. Power 2014 U.S. Business Wireline Satisfaction Studysm. Small businesses – those with 19 or fewer employees – represent our entire mass business market. Verizon was ranked highest for overall satisfaction, which includes the following factors: performance and reliability, customer service, communications, sales reps, cost of service and billing.

 

And we are working hard to get even better. Our voice and Internet services for small businesses have 99.9 percent network reliability. Our goal is to ensure that our valued customers are “business ready” to serve their own clients and customers. Over the past couple of years, we’ve invested in network, IT and operations process improvements. We have redoubled our focus on customer service fundamentals, and we’re putting technology to work for us to help improve our small business customers’ experience. For example:

 

  • Our new FiOS customers say they appreciate that we’re visiting their businesses prior to the installation date. With these visits, installs become easier because we can ensure that we’re ready for the customer, and the customer is ready for us.
  • Our technicians are equipped with rugged tablets that enable them to do their jobs more efficiently, whether they’re at their work center, in their vehicle or at the customer’s site.
  • We’re offering to repair small businesses’ voice and Internet services the same day or the following day.
  • We’re providing customers with a written price quote of the services they order and a purchase summary that shows the first and subsequent bills, so they know what to expect each month.
  • Small business customers can take advantage of a generous loyalty rewards program, exclusive discounts and a number of free resources.

 

Our reliable, advanced networks enable us to meet our customers’ evolving needs. For instance, we recently started to upgrade upload speeds for our consumer FiOS Internet customers to match their download speeds. Many of our small business FiOS Internet customers already have these equal upload/download speeds, and we’ll begin rolling out this SpeedMatch feature for remaining FiOS Internet for Small Business customers shortly.

 

Our goal is to be a reliable partner, and we’ll continue to innovate to help small businesses succeed and grow.

 

Verizon received the highest numerical score among very small business wireline providers in the proprietary J.D. Power 2014 Business Wireline Satisfaction StudySM.  Study based on responses from 4,220 business wireline customers measuring 9 providers and measures satisfaction among wireline service decision-makers with very small businesses.  Proprietary study results are based on experiences and perceptions of consumers surveyed in April-June 2014. Your experiences may vary.  Visit jdpower.com

 

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Get news from Verizon about Business Markets services and market trends that affect your bottom line. Here, you'll find tips and commentary from the Verizon Business Markets group and other experts to help keep your business growing.

       




Contact the editor: tumara.r.jordan@verizon.com

About the Authors

Tumara Jordan

Senior Manager: Verizon Business Markets

Photo of Tumara Jordan

Tumara is a contributor to the Business Markets Marketing team and she currently manages Social Media marketing campaigns.


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