The customer experience begins with a mobile app
by Brian Stacy, VP of Customer Experience at Verizon Business Markets
Twitter | @brian_stacy44
How do you order a pizza, buy a pair of sneakers, or rent a car? There’s a good chance a mobile app is your starting point, even if it’s not the whole journey. You might discover the sneakers on Instagram or Facebook, learn and explore more about them in the mobile app—even asking questions via chat or by reading online reviews and finally purchasing them online. This is the new normal. Today our consumer touch points are increasingly integrated—we expect a seamless omnichannel experience, but that often begins in a mobile app.
The vast majority of Americans now own smartphones. For millennials and Gen-X, ownership is almost ubiquitous. And thanks to the fast, reliable connectivity provided by 4G and in the future 5G, they’re using their mobile devices to consume media, organize their lives and research and make purchases. Consumers are turning to their mobiles to check reviews of products and prices when in store. And they’re not waiting until they’re back home to book that vacation—they’re doing it straight from their phone.
For many consumers, the first thing they’ll turn to when they’re thinking about making a purchase—be it new clothes or a new car—is a mobile app. Mobile is where the customer journey begins. And that’s why it’s something that every organization should be embracing.
Speed and convenience
On most occasions, consumers want speed and convenience. That’s what the best mobile apps offer—ecommerce on the go. They can help to streamline the entire buyer process, making your service more attractive to busy people seeking convenience and instant gratification.
Mobile apps can also help win new customers and encourage brand loyalty. Many customers’ view of your brand will be based on social recommendations. They’re more likely to trust a brand if they’ve seen good reviews online—and especially if it has been recommended by friends or family. From your mobile apps, customers can instantly share their purchases on Instagram, or send push notifications requesting a Facebook review. This can help you to build brand awareness quickly, and attract a wider audience.
The benefits don’t end there. Mobile apps can save your business time and money. Imagine you’re a busy hotelier or restaurant owner—a mobile booking app could mean your staff spends less time answering phones and taking manual reservations, freeing up time for other proactive guest activities to create experience differentiation.
The ecommerce landscape is rapidly evolving and there’s huge potential for innovation. New and upcoming trends include sophisticated AI chatbots, digital assistants and virtual reality shopping. If used wisely, these features can enhance the user experience, differentiate your organization and enable rich personalization.
Need inspiration? Keep an eye on larger brands that are leading the way in mobile customer experience (CX). Retail giant Sephora has released an app which scans your face and lets you try on makeup virtually. It matches your chosen look with real products you can purchase online or in-store, creating a tailored shopping experience.
Concierge apps like Pana are changing the way we travel. Book your sightseeing, flights and hotels within the app, or use the built-in chat support to instantly connect with travel agency professionals. Running late for a flight? Grab shows you the nearest restaurants in your airport. Order your food within the app, and grab it as you rush to the terminal. You can even forward on meal receipts for expense reporting.
Mobile CX is already harnessing the power of 4G. The arrival of 5G promises to enhance this even further, with predicted speeds of more than a gigabit per second. Customers will be able to quickly download videos on the go, vastly improving the mobile app experience. The future of mobile CX looks promising.
Where should you start?
Whether you’re planning to develop your own mobile app, or simply make your existing website mobile friendly, there are certain things you should keep in mind. Here are three key considerations for your mobile strategy.
Using content delivery networks (CDNs) can enhance your mobile app performance. CDNs help provide a smooth user experience by accelerating the speed of content downloads. This is especially important if your customer base is spread around the globe. Even a second-long delay can cause a drop off in your mobile conversions—so it’s important that your app is lightning fast, no matter where your users live.
One of the most crucial considerations is payment security. Consumers put their trust in you each time they make a purchase online, or within an app. To protect both your customers and your business, get up to speed with security requirements including the Payment Card Industry Data Security Standard (PCI DSS) and The Payment Application Data Security Standard (PA DSS).
Don’t fall into the trap of going mobile for the sake of it, or blindly following your competitors. Your mobile app must work for your customers—not frustrate or impede them. Begin by tapping into your existing consumer base. Conduct journey mapping research to find out what they want, and how you could improve their experience. Think about every possible touch point on your customer journey, and try to create a seamless omnichannel experience which makes their daily lives easier.
CX — is it possible to compete with the big guys?
by Brian Stacy, VP of Customer Service Operations at Verizon Business Markets
Twitter | @brian_stacy44
A great customer experience (CX) can be the difference between a customer coming back to you again and again or them going with your competitor. It’s the compelling reason people buy your product or service and recommend your business to others. Today, CX is a key differentiator for most businesses, big and small. And many are looking to technology to deliver the kind of innovative experiences that will help retain and win new customers.
Take chat bots. At their best, these can help customers get answers to their questions quickly. They can even help train customer assistants to deliver a better service. One beauty brand launched a chat bot on the popular messaging app, Kik, to offer customers quizzes, personalized beauty tips and reviews — you can even buy the beauty products you’re chatting about without ever having to leave the app.
And there are plenty of other ways in which tech is driving better CX. There are the advanced collaboration tools that help call center staff handle queries and orders faster. And there’s the artificial intelligence (AI) and advanced analytics that are enabling organizations to take the vast amounts of data they’re collecting on their customers — online, via social and in-store — and turn it into actionable intelligence.
That all sounds great. It also sounds expensive. If technology is providing an edge when it comes to CX, is it the large enterprises with equally large IT budgets that have the edge? How can small and medium-sized businesses (SMBs) like you hope to compete?
Tech is levelling the CX playing field
SMBs have a natural advantage when it comes to CX. They’re often closer to the local communities that they’re based in and understand their customers’ needs. But tech can take these experiences to the next level.
You might think tools like chat bots and AI will break the bank or require specialist knowledge. The reality is quite different. Take this tool that enables you to build your own Facebook chat bot in about seven minutes with no coding involved. The best bit is that if you think you’ll get less than 500,000 monthly active users, you can do it for free. Big businesses like Volkswagen and Uber are using this kind of solution to create additional channels for reaching customers. You can too.
Innovative CX solutions are becoming more and more available — no matter what the size of your business. Many of the advanced tools that large enterprise would have developed in-house are now available off the shelf. For example, Software as a Service (SaaS) solutions are readily available that enable real-time video conferencing from any device — no need for an expensively outfitted office. That means a better experience for business clients you can’t easily visit.
Many SaaS solutions provide more advanced functionality than you’ll find in large enterprises using in-house systems. They’re developed and maintained by experts. And SMBs are often better positioned to take advantage of them than big companies, typically being far less encumbered by legacy IT systems. That means you could actually be the one gaining an edge.
From advanced apps to cheaper cloud storage, from social media to more agile connectivity, technology is enabling great improvements in CX. And it’s not just for the big guys.
Avoid tech for tech’s sake
But technology isn’t the answer to all ills. You shouldn’t just implement new technology for the novelty factor or because someone else has it — this kind of decision could backfire and result in worse CX. You need to determine whether a particular piece of technology will improve experiences and help your customers reach their end goal sooner. You also need to think through whether it’s something your customers will be comfortable using. If they typically avoid social media, a Facebook chat bot won’t do your CX much good.
Start by mapping your customers’ journeys to get a clearer picture of how they interact with you. That means looking at key touch points and identifying any pain points. And not just those that come after you’ve made the sale. The customer journey starts from your very first contact with a customer — through a tweet or advert, say. Think about the experience delivered by the product, the marketing, the selling and the operations. Examine the whole journey and ask yourself, where can tech make a difference? Where can it really improve CX?
Some large organizations are using big data analytics to help them build digital profiles of their customers and understand customer pathways. But this is actually somewhere you could have an advantage. SMBs often have simpler customer propositions — based around one core product or service. And that could make it easier for you to identify where tech will have the biggest impact on CX. These don’t have to be huge changes, but they should be driven by the right motivators. Be led by CX, not by cost savings or novelty tech.
When you’ve identified where to make these improvements, the technology to make a difference is well within your reach. But this isn’t the case of once and done. Products, technology and customer expectations are changing all the time so you need to work with companies that understand the latest trends and can help keep you up to date.
Strengthen your brand. Become a #CommunityMaker by doing good.
by Lori Bonenfant, Director of Channel Marketing at Verizon Business Markets
Twitter | @lorib4599
In the last few months we’ve prompted many discussions about the impact of tech on small and medium businesses — like how lessons learned from Pokemon Go can help revitalize your marketing and why the mobile revolution is leaving many small business owners flat-footed. Get technology right and you can improve your products and customer experience, enhance your brand and extend your marketing reach.
But technology isn’t a golden ticket for success. Your reputation with your customers isn’t based solely on how well you use mobile or your online marketing strategies. Your brand image is a reflection of how existing and prospective customers perceive your business. And you can make a big impression by showing them you care about the same things they do. Your business can do well by doing good.
Show you care
There are many things you can do to start showing customers your philanthropic side. The quickest way to get involved is to donate money to a local charity or sponsor a local community event. If you’re not sure where to start with this, ask your employees. It’s likely that some of them are already involved in raising money or supporting the local community in some way. You could follow the practice of many large corporations that match donations raised by employees for big achievements, like running a marathon.
But this doesn’t have to be about you giving money. Why not organize a cookie sale or a fancy dress day in the office to raise money for good causes? Or you could ask employees to bring in tins of food for the local food bank or donate coats they no longer need to a homeless shelter. Since 2001, HopeLine from Verizon has been collecting wireless phones that are no longer wanted. These are turned into valuable resources for non-profit organizations and agencies that support victims of domestic violence.
You’ll generate more interest the more involved you get. After all, nothing is more valuable than time. Whether it’s helping kids with their reading, keeping local spaces clean and tidy or offering your workforce’s skills pro-bono, donating your time shows that you’re part of the community. And you’ll be engaging with your customers on a whole new level.
An employer of choice
Doing good won’t just boost your external brand; it can boost your employer brand too. Millennials, in particular, want to work for organizations that care about corporate social responsibility (CSR). 62% of millennials are willing to take a pay cut to work for a “responsible company.”1 That means your philanthropy could help you attract and retain today’s best talent.
Your employees will value the opportunity to get involved with causes they really care about. And engaged employees are more productive. Providing them with the opportunity to spend time volunteering could also help them develop new skills, which will make them a more valuable asset.
By giving back, you can help to build a better future for everyone — the communities you serve and your business.
Tell us what you’re doing
You can find out more about Verizon’s commitment to CSR here. Our major programs include HopeLine and Verizon Innovative Learning — an initiative that provides kids from under-served communities with access to STEM education. #WeNeedMore kids to see the world of possibilities waiting for them.
We’d love to hear what your business is doing to support your community. Let us know by using #CommunityMaker in your Tweet.
1 2015 Cone Communications Millennial CSR Study
Collaboration, but not as you know it
by Jacob Heinz, Executive Marketing Director at Verizon Business Markets
Twitter | @jlheinz
Working with people in other offices—whether that’s the other side of the country or the other side of the world—is a reality for most of us now. It might be a distant branch, a home worker, corporate headquarters, or an overseas supplier. The pace of modern business means that we can’t wait to see people face-to-face—that would be massively expensive too—and sometimes email just doesn’t cut it.
94% say video collaboration increases productivity.
But we’ve all suffered bad online meetings, right? People scrabbling around under the table for the right cable, noisy mobile connections, the list goes on and on. Only the other day a friend was telling me how the post-merger integration project she’s been working on has been held up by problems doing something as simple as sharing a large file. She reckoned that close to half of each meeting has been wasted. It’s such a common experience that it’s been parodied many times—like in this great video.
But it doesn’t have to be like that.
Good technology isn’t a “nice to have”
We all have fantastic communication tools at our fingertips these days. Smartphone messaging and videocalling apps are now incredibly powerful and easy to use. That’s why when we—especially the millennials among us—come across outdated collaboration tools we find it so shocking.
So why are business collaboration tools still such a laughing stock? The answer is that they’re not—at least not all of them. If you’re still suffering from a bad user-experience then it’s time to upgrade. The days of hunting around for dial-in numbers, poor-quality audio or video, and cumbersome reservation systems are gone.
By 2020, the majority of the workforce will be millennials.
It’s not only staff productivity and morale that can be affected by not keeping up. If your technology is out of date then you’re going to struggle to recruit the best new talent. These days candidates aren’t just looking at your latest earnings figures, they want to know about your culture too. And if you haven’t invested in the technology that they expect, then it might be them sending the “thanks, but no thanks” email.
The answer is out there
There’s no need to put up with technology that wastes your time and gets in the way of you achieving great things. There’s no need to leave your desk, the tools available on the desktop are now pretty impressive. And it’s not just the big screen, you can do a lot on your smartphone—including sharing applications.
Services like video conferencing have become much better as connectivity and network management have improved, but some of the biggest improvements have been in the user experience:
- “Call me” services eliminate the need to scrabble around for dial-in numbers.
- Screen sharing and whiteboarding are now easier to setup and more intuitive to use.
- Instant meetings and personal meeting rooms make it a piece of cake to start an impromptu meeting.
- And capabilities are expanding all the time. Products like Microsoft Surface Hub and Google Jamboard mean that conferencing can be almost like being in the room.
So what’s holding you back?
The technology is there, but implementing it well takes skills that many businesses don’t have. And no matter how good the technology, a bad implemention can damage return on investment. That’s where a specialist IT services provider, like a Verizon partner, can add tremendous value. Their experience can help you accelerate deployment, avoid common problems and build better a better user experience.
Taking Command of Push-To-Talk – With the Casio G'zOne Commando
In today’s business environment, “instant” and “at the push of a button” seems to resonate across the ecosystem when it comes to communication. Fortunately, through Push-to-Talk (PTT) technology, businesses can make an instant connection with someone on their call list, and speak about the issue at hand without waiting for a phone to ring.
No matter what line of business you are in, construction, transportation, medical, manufacturing, professional services, etc, a mobile phone with Push-to-Talk offers many features and top line benefits including:
- Instant two-way communication for mobile teams on the go. Communicate with one person or the whole team with the push of a button.
- Group calls with up to 50 participants.
- Online contact management for the entire company.
- Presence (the ability to see who's available for a PTT call).
- One number, one phone for Push-to-Talk and voice calls.
- Manage contacts for the company online: Add, delete and assign contacts, create groups and more.
Now all of these benefits are available on the Android platform via the Casio G'zOne Commando from Verizon Wireless. For those who want a viable method of communication to deploy in their SMB, the Push-to-Talk feature allows you to use your phone like a walkie-talkie to communicate with an individual or group of other Verizon Wireless Push-to-Talk subscribers. No matter if in the office, traveling or on-site at a meeting, users can quickly connect with one or multiple team members at the same time with just a push of a button.
For those who are already Casio Commando owners, a simple process gets you into a PTT device. Customers can activate the PTT feature Verizon Wireless store through: retail, indirect, business, customer service, and telesales channels. Additional information is available here.
Customers can also add the feature through:
- Business: Log into My Business Account or call 800-VZW-4BIZ
- Enterprise: Call 800-VZW-4BIZ
- Consumer: Log into My Verizon, My Verizon Mobile or call 800-922-0204
As a company, Verizon Wireless’ Push-to-Talk capabilities continue to play an important role for our SMB customers in industries where one-touch communication aids in swift decision making in the field. Push-to-Talk functionality is ideal to make reliable connections regardless of challenging terrain or diverse infrastructures.
If you are already using the PTT feature, please share how you have used it in your business.
Small Business Owner Shares How The Right Solution Allowed Her Business To Flourish
A few posts back, I talked about our GoPayment solution in conjunction with Intuit and how it made it easy for the entrepreneur or small business owner to accept credit card payments anytime and anywhere. Today, I’d like to share a success story. Verizon Wireless customer, YiShaun Yang, owner of AdoraPet, conveys a good business case below.
In her own words YiShaun wrote:
While I was working as a corporate attorney in a Manhattan law firm, I made the decision to take a leap of faith and start my own business. I believe children are full of potential and possibility, and it was important to me to create a business that nurtures children’s dreams and development.
I started a business in the children’s products industry called AdoraPet (http://AdoraPet.com).
As an entrepreneur, my business is nimble, but we still need the same tools that an enterprise may need, though in a different version.
I didn’t think I would be able to accept credit card payments without going through the hassle of entering into an onerous credit card processing contract that had termination fees and other obligations.
I had my first holiday fair of the season coming up and time was running out to find a suitable solution. But one day while in the Verizon store, I saw the GoPayment credit card swiper, and it changed the way I do business and allows me to easily serve my customers better.
I found the online set up process to be incredibly quick and easy. I plugged in my information online and was able to find out very quickly that my application had been approved.
Before the fair, I was able to enter in my different products, their prices, and whether or not to accept tax for each item, which made the actual sales process much faster and more streamlined.
I decided to have a special holiday set of all 8 of my children’s books, and even though I was offering a special holiday price, it was more than most people carry in cash.
I was so happy to have GoPayment, especially when a woman came by at the very end and bought 5 holiday sets right on the spot because she was able to pay by credit card!
Now, I carry the GoPayment swiper with me wherever I go. It’s light and compact and comes with its own plastic case, so I can easily toss it into my bag or pocket. I love the versatility it gives my customers and me, and it helps make running a small business easier.
[Editor’s note: If your business is like YiShaun’s where you can sell your products at fairs or on the go; then you will seriously want to consider getting a mobile credit card processing solution so you can accept payment – for your product(s) – no matter where you are! For more information click here or go to http://bit.ly/wD8LJI
Tis the Season for SMB! – Special Promotions
Don’t you think it’s time to get a jumpstart on resolutions for 2012? As an SMB you are now in a position to amp up your 3G and 4G business tools. Affordably. From Verizon Wireless.
Check this out!
Beginning November 28, Verizon Wireless is offering special promotions to SMBs and Corporate Liable End Users (CLEU) – with 5-9999 lines – as the holiday shopping season gets under way. Two things to keep in mind:
B2B Cyber Monday Discount
On "Cyber Monday," November 28, Verizon Wireless is offering business customers select device discounts on two-year activations and renewals through MyBiz when certain price plan conditions are met. Eligible devices and prices are as follows:
NOTE: This offer applies to standard plans only (voice $34.99+) and for MyBiz Online only.
SMB Special Promotions
From November 28 through December 2, Verizon Wireless is offering business customers select device discounts on two-year activations and renewals when certain price plan conditions are met. SMB special device pricing is as follows:
NOTE: Applies to standard plans only (voice $34.99+, tablet $30+, Mobile Broadband $50+); This offer applies to all direct locations: B2B, Retail, Business Telesales and online.
For additional information, please contact 1-800-2JOIN-IN
Smartphones Making a Difference in SMB
Power, Speed and Business Efficiency on America’s Fastest and Most Reliable 4G Network
If you are an entrepreneur or work for an SMB, in all likelihood you think of your smartphone along the lines of the once prominent American Express Card theme: You DON’T leave home – or your office – without it.
There are so many articles about how smartphones are usefulness for businesses. In a sense it’s like a miniature computer, but with telephone capabilities and it is small enough to easily carry around wherever you go.
With a smartphone you can answer a call and check your email or browse the web for news or search for a vendor. You can take a photo or a short video and easily upload it to your company’s Facebook page or Twitter.
Plus there are many apps that are made especially to help business owners. Verizon Wireless recently introduced the ideal business smartphone -- the DROID BIONIC™ by Motorola, the first Verizon Wireless smartphone to combine 4G LTE with the power of dual-core 1 GHz processors, 1 GB of RAM and a stunning 4.3-inch qHD display using scratch-resistant Corning® Gorilla® Glass with dual-layer anti-reflective coating.
The raves for the DROID BIONIC and its 4G technology just keep coming!
For example, the DROID BIONIC introduces a host of groundbreaking applications and accessories that turn the device into a productivity hub, a ruler of remote access and a purveyor of virtuality. A must-have feature is ZumoCast™, an app that lets customers bring their digital world of pictures and documents stored on their computers at home or the office to their handset via remote access. Cool, no?
With its revolutionary Webtop application, DROID BIONIC can beam a full-featured Firefox® Web browser 4.0, email or documents to a TV or monitor using accessories like the separately purchased Lapdock™ with a 11.6” screen, keyboard and integrated trackpad.
Accessories such as the HD Station let DROID BIONIC users turn the phone into an entertainment center or home office. Customers can view pictures, video, and content from the DROID BIONIC on any HDTV or monitor by connecting a separately sold HDMI cable. And, of course, the DROID BIONIC lets customers share their 4G LTE signal with up to five Wi-Fi-enabled devices (tablets, laptops) when they activate the Verizon Wireless Mobile Hotspot. The device of the future today, the DROID BIONIC also includes the following features:
- Business ready with advanced security policies; resizable and scrollable email, calendar and task widgets; device and SD card encryption; and Citrix® GotoMeeting® and Citrix Receiver™ for Android
- 4.3-inch qHD screen using scratch-resistant Corning® Gorilla® Glass with dual-layer anti-reflective coating
- 8-megapixel autofocus camera with flash and 1080p HD video capture
- Front-facing camera for video chat over 4G LTE, 3G or Wi-Fi
- Adobe® Flash® pre-loaded
- HTML 5 capable
- Supports wireless chargers
On a personal note, having had no electricity for five whole days during the recent October snow storm, I was truly thankful for my DROID BIONIC which not only allowed me to check my company emails and make phone calls, but it gave me access to the web allowing me to get the latest news on the weather condition in my area. While only depending on my smartphone, I truly realized the importance of the network and the speed of my connection. For businesses, consider 4G speed especially when working in a remote environment, on the road or unable to be in the office on a regular basis. You need the speed to get work done.
Click Here for more information about availability, features and accessories for the DROID BIONIC. If you don’t have a smartphone, is it time you consider getting one to amp up your productivity.
We are always interested in hearing great stories from our readership. If you have a smartphone or a DROID BIONIC, tell us how it has changed the way you run your business.
Verizon Wireless Announces Discount Program Special Savings Designed for the SMB World
Verizon Wireless Brings Discount Program for “My Business Customers”
Special Savings Designed for the SMB World, Exclusive to Verizon Customers
Starting today, Verizon Wireless’ business customers have access to significant discounts on business products and services they use regularly such as:
- Office Supplies
- Printing and Shipping
- Merchant Services
- Promotional Products
- Custom Forms
- Online Advertising and Development
- Credit Reporting Services
The Verizon Discount Program was created to help our small- and medium-sized business customers reduce costs, drive sales, and enhance productivity. A boon for users includes significant savings on frequently purchased products and business services from companies such as FedEx, FedEx Office, Office Depot, Verizon Merchant Services, and Rainbow Advertising, plus others.
Based on an example of a typical SMB purchase throughout the year, customers can expect to save over $1,500 in the first year of enrollment in the Program:
- Shipping four overnight packages per month with FedEx and spending $2,500 annually with FedEx Office
- Spending $200 a month at Office Depot
- Utilizing Verizon Merchant Services to accept credit card payments
- Spending $2,500 annually in promotional products
Getting into the discount program is easy. Simply visit: http://b2b.vzw.com/support/splash/mb/discount_program_overview.html and sign up. Verizon’s business customers who subscribe to the company’s broadband, TV or phone services can access the discount page here. Oh, and enjoy the savings!
Verizon Wireless Honored as Small Business Influencer 2011
Verizon Wireless was recently honored as a Small Business Influencer 2011. As a nominee in the “Corporations” category, the company was selected as a “Champion” through a combination of an online poll and a judging panel. The award is under the auspices of Small Biz Technology and Small Business Trends, plus several other sponsors.
The Small Business Influencer 2011 honors companies, organizations and people who have made a difference and impact on the small business market in North America. One of the driving factors behind the selection is HOW the success of small business was influenced in a meaningful and lasting way.
At the award ceremony at the NYIT Auditorium on September 13, Mike Schaefer, Executive Director, SMB, Verizon Wireless, accepted the accolade and stated Verizon Wireless was committed to the SMB market.
For additional information, check out www.smbinfluencer.com or http://influencers.smallbiztrends.com/news/champions
No Cash? No Problem. Your Smartphone now takes plastic - Anytime
In an increasingly mobile and cashless society, small businesses more than ever need an easy way to accept credit cards on the go so they never have to say no to a sale.
Whether you are a one-person operation, or a business with 50 employees, one of the big challenges for many small businesses is payment. Many organizations are not equipped to take or process credit cards– until now.
Verizon Wireless and Intuit teamed up to deliver a game changer for the small- and medium-sized business. The Intuit GoPayment will enable the entrepreneur to do something seamlessly – take plastic on select mobile devices and tablets.
Setting up an account is simple and takes less than 15 minutes.
All you need is the GoPayment card reader, available for $29.97 from any one of the 2,300 Verizon Wireless retail stores (It comes with a $30 mail in rebate debit card). Users simply download the free GoPayment app to a mobile device. The card reader easily fits into the audio jack of a supported smartphone or tablet.
Credit and debit cards can be swiped through the card reader or entered manually through the free GoPayment app. The transaction is processed immediately and funds are automatically deposited into a user’s bank account within a few business days. GoPayment can be used on the most popular devices on iOS, BlackBerry and Android platforms, including select 4G LTE smartphones and tablets. Tablet and smartphone users require a data package starting at $30 monthly access for 2GB of data.
So, if you are a small business, and are intent on changing your cashflow and increasing your revenue, consider deploying GoPayment to change your business.
Additional information can be found at www.verizonwireless.com/gopayment
If your business is already using GoPayment, tell me how your game was changed.
“Take Two Tablets and Call Me ANYTIME…”
As ubiquitously conveyed in the tech, vertical and business media, tablets are becoming a widely adapted and user-friendly business tool -- and that’s a good thing. Even better, they are affordable at price points near many laptops and ideal for small- and medium-sized businesses (SMB).
Our current array of Verizon Wireless tablets includes the recently introduced Samsung Galaxy Tab 10.1 with 4G LTE and the Motorola Xoom (4G LTE upgradeable in September), plus several others. Verizon Wireless is the first carrier to support 4G LTE tablets.
4G LTE technology is the catalyst to get things done in the SMB realm. It levels the playing field with your competitors and larger companies and gives Verizon Wireless business customers the following core elements:
- Enhanced connectivity - rapid download speeds and low latency to get things done fast while on the go.
- Improved Operational Models - Allows businesses to do what they need to do, but more efficiently.
- New Revenue Models – 4G LTE combined with Verizon Wireless Solution Partners provides completely new innovations to revolutionize business.
The Samsung Galaxy 10.1 is a good looking, highly functional tablet that empowers mobile workers, SMBs and entrepreneurs to:
- Access corporate networks, files and applications via the downloadable Citrix Receiver app.
- Download or upload huge files, even HD video and 3D CAD drawings, via 4G LTE—(expected speeds from 5-12 Mbps to download and 2-5 Mbps on the upload)
- Stay on schedule with a calendar that syncs in real-time with Google and Exchange.
- View and edit Microsoft® Word, PPT and Excel docs using pre-installed Quick Office app.
We’d love to hear your feedback and experiences on how tablets have helped your business.
Featuring the Verizon Small Biz Author of the Month Series – Tips for SMBs
Starting this month Verizon’s small business team will launch the Verizon Authors Series featuring a book a month that we hope will provide additional insights to help you run your business better. We’re excited to launch this series that will bring you even more resources.
Books are another great tool to learn more about a topic, get ideas, insights or even give you an idea that just may be the breakthrough you need.
The author of each book we will feature every month will provide a guest post on our blog, the Verizon Small Biz Blogwww.verizon.com/smallbusinessblog), offering you information on how they got started with their business, what their book is about and some key tips that you may be able to incorporate into your business.
Each author will also be a guest on our webinar series presented by the Verizon Small Business Center. Additionally, we will make the author available to you LIVE on Twitter (#bizbooks) for one hour to answer questions you may have regarding their book or webinar.
This LIVE event is really exiting as you can ask and get free business advice from these busy experts to help you run your business; so get your questions ready! When the time comes, we’ll take questions in our comments section or if your question includes some sensitive information, we’ll also include an email where you can send questions.
In the following months, in no particular order, we’ll be working with esteemed authors such as Gene Marks, John Jantsch; Don Tapscott, Alan Gregerman; Jennifer Prosek, Frank Swiatek and Denny Strigl; and Tanya Brockett.
SWEET DEAL à The best part of the Verizon Authors Series is that each month we’ll be giving away each author’s book. So be sure you are following us on Twitter (www.twitter.com/VZSmallBiz); fan us on Facebookwww.facebook.com/VerizonSmallBiz); catch one of our webinars, and of course, read our blog to learn how you can win your very own copy… and if you are lucky, a signed copy.
Verizon Small Biz Blog Weekly Roundup
My online friends, where does the time go? I’ve been trying to post this blog since this morning, but one thing led to another… Check out below these interesting articles I spotted this week. Let me know what you think of these weekly roundups and feel free to share a link to an article you found helpful for your business. Until the next time, happy reading!
- Our friends at Small Business Trends have a wonderful social media workshop with plenty of links to navigate your way into social networking.
- Are you familiar with the Pop-up store? If not, perhaps you should be thinking about it and Entrepreneur’s Carol Tice provides five reasons to consider it.
- InformationWeek’s Keith Ferrell captured highlights from Panda Security’s recent survey which noted 46% of small and midsized businesses have experienced at least one incident of cybercrime.
- Biznik’s Stacy Karacostas outlines five steps to make sure your business’ voice sounds a lot like your customer’s best friend.
- Duct Tape Marketing’s John Jantsch provides some good insight and details into how you can automate your lead generation system.